If any eID account is not activated, which authority must the Vietnamese citizens contact?
If any eID account is not activated, which authority must the Vietnamese citizens contact?
Pursuant to the provisions of Article 18 of Decree 59/2022/ND-CP stipulates as follows:
Activation of eID accounts
EID holders can activate their eID accounts on the VNelD app within 07 days of receipt of notifications of approval for eID account registration requests. Within 07 days after receipt of the notification, if any eID account is not activated, the eID holder must contact the electronic identification and authentication regulator via the receiver switchboard and address issues related to electronic identification and authentication requirements to activate the eID account pending activation.
Thus, based on the above regulations, within 07 days after receipt of the notification, if any eID account is not activated, the eID holder must contact the electronic identification and authentication regulator via the receiver switchboard and address issues related to electronic identification and authentication requirements to activate the eID account pending activation.
If any eID account is not activated, which authority must the Vietnamese citizens contact?
What are the procedures for locking Vietnamese citizen's eID accounts?
Pursuant to the provisions of Clause 1, Article 19 of Decree 59/2022/ND-CP, the procedure for locking Vietnamese citizen's eID accounts is carried out according to the following steps:
Step 1: The electronic identification and authentication system automatically remembers and locks an eID account if:
- the eID holder makes the request for locking his/her account;
- the eID holder is in breach of terms of use of the VNeID app;
- the eID holder's ID card is revoked;
- the eID holder dies.
The system can remember through the eID holder’s declaration made on the VNelD app or input of updated eID information into the electronic identification and authentication according to Article 10 of Decree 59/2022/ND-CP.
Step 2: If a procedure-conducting agency, competent regulatory authority or service user requests an eID account to be locked, the account locking request must be sent to the Police to seek their approval for such request.
Step 3: Within 02 working days, the request-receiving Police’s head can approve the locking request in the case specified in point b of clause 1 of this Article, and notify this to the agency or entity making the account locking request and the eID holder.
In case of rejection, a written reply with clear reasons for such rejection must be sent.
Who has the authority to issue decisions to lock eID accounts for Vietnamese citizens?
Pursuant to the provisions of Article 20 of Decree 59/2022/ND-CP regulating the authority to issue decisions to lock eID accounts for Vietnamese citizens as follows:
Authority to grant eID accounts and issue decisions to lock or unlock eID accounts
1. Director of the Police Department on Administrative Management of Social Order under the Ministry of Public Security shall be mandated to issue eID accounts; issue decisions on automatic locking or unlocking of eID accounts on the electronic identification and authentication system, and requests for locking or unlocking of eID accounts of central department-, equivalent- or higher-level agencies.
2. Directors of Police Sub-Departments on Administrative Management of Social Order under Police Departments of provinces and centrally-affiliated cities shall be mandated to issue decisions on eID account locking or unlocking requests filed to these Police Departments.
3. Directors of Police Divisions of districts shall be mandated to issue decisions on eID account locking or unlocking requests that the Divisions receive.
4. Directors of Police Sub-Divisions of communes shall be mandated to issue decisions on eID account locking or unlocking requests that the Sub-Divisions receive.
Thus, based on the above regulations, the person with authority to issue decisions to lock eID accounts includes:
- Director of the Police Department on Administrative Management of Social Order under the Ministry of Public Security shall be mandated to issue eID accounts; issue decisions on automatic locking or unlocking of eID accounts on the electronic identification and authentication system, and requests for locking or unlocking of eID accounts of central department-, equivalent- or higher-level agencies.
- Directors of Police Sub-Departments on Administrative Management of Social Order under Police Departments of provinces and centrally-affiliated cities shall be mandated to issue decisions on eID account locking or unlocking requests filed to these Police Departments.
- Directors of Police Divisions of districts shall be mandated to issue decisions on eID account locking or unlocking requests that the Divisions receive.
- Directors of Police Sub-Divisions of communes shall be mandated to issue decisions on eID account locking or unlocking requests that the Sub-Divisions receive.
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