How to unlock eID accounts for foreigners in Vietnam according to regulations?

How to unlock eID accounts for foreigners in Vietnam according to regulations? - Thu (Da Nang, Vietnam)

What are the cases of locking eID accounts of foreigners in Vietnam?

Clause 2, Article 19 of Decree 59/2022/ND-CP stipulates the locking eID accounts of foreigners as follows:

Locking and unlocking eID accounts
...
2. Locking foreigner's eID accounts
a) The electronic identification and authentication system automatically remembers and locks an eID account if the eID holder makes the request for locking his/her account; the eID holder is in breach of terms of use of the VNeID app; the eID holder's passport or international travel document is revoked; the eID holder’s residence permit expires; the eID holder dies. The system can remember through the eID holder’s declaration made on the VNelD app or input of updated eID information into the electronic identification and authentication according to Article 10 herein.
b) If a procedure-conducting agency, competent regulatory authority or service user requests an eID account to be locked, the account locking request must be sent to the Police to seek their approval for such request.
c) Within 02 working days, the request-receiving Police’s head can approve the locking request in the case specified in point b of clause 1 of this Article, and notify this to the agency or entity making the account locking request and the eID holder. In case of rejection, a written reply with clear reasons for such rejection must be sent.

Accordingly, the electronic identification and authentication system automatically locks an eID account if the foreigner's eID holder makes the request for locking his/her account.

In addition, foreigners' electronic identity accounts are also locked when the eID holder is in breach of terms of use of the VNeID app; the eID holder's passport or international travel document is revoked; the eID holder’s residence permit expires; the eID holder dies.

How to unlock eID accounts for foreigners in Vietnam according to regulations?

How to unlock eID accounts for foreigners in Vietnam?

According to Clause 4, Article 19 of Decree 59/2022/ND-CP, regulations on unlocking eID accounts are as follows:

Locking and unlocking eID accounts
...
4.Unlocking eID accounts
a) The electronic identification and authentication automatically unlocks an eID account immediately when grounds for automatically locking that eID account no longer exist;
b) If a procedure-conducting agency, competent regulatory authority or service user requests an eID account to be unlocked, the account unlocking request must be sent to the Police to seek their approval for such request.
c) Within 02 working days, the request-receiving Police’s head can approve the unlocking request in the case specified in point b of clause 2 of this Article, and notify this to the agency or entity making the account unlocking request and the eID holder. In case of rejection, a written reply with clear reasons for such rejection must be sent.

Accordingly, unlocking a foreigner's electronic identity account is done when:

- The electronic identification and authentication automatically unlocks an eID account immediately when grounds for automatically locking that eID account no longer exist;

- If a procedure-conducting agency, competent regulatory authority or service user requests an eID account to be unlocked, the account unlocking request must be sent to the Police to seek their approval for such request.

- Within 02 working days, the request-receiving Police’s head can approve the unlocking request in the case specified in point b of clause 2 of Article 19 of Decree 59/2022/ND-CP, and notify this to the agency or entity making the account unlocking request and the eID holder. In case of rejection, a written reply with clear reasons for such rejection must be sent.

What are the 03 ways to request locking and unlocking of eID accountst in Vietnam?

The ways to request locking and unlocking of eID accounts is specified in Clause 5, Article 19 of Decree 59/2022/ND-CP as follows:

- The eID holder takes the steps specified in the instructions given on the VNeID app to request locking of an eID account;

- The requesting eID holder must contact the switchboard receiving and responding to requests related to electronic identification and authentication; provide verified information about the eID account holder to request locking or unlocking of the eID account;

- The requesting eID holder must contact the electronic identification and authentication regulator; provide verified information about the eID account holder to request locking or unlocking of the eID account.

* Note: Locking or unlocking an eID account at the request of the procedure-conducting agency or competent regulatory authority

The requesting procedure-conducting agency or competent regulatory authority must sent a written request for locking or unlocking of an eID account, clearly stating locking reasons and period of time, to the equivalent-level electronic identification and authentication regulator.

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