How to identify and prevent online fraud? What should Vietnamese citizens do when suffering a online fraud?
What is the handbook on online fraud detection and prevention issued by the Ministry of Information and Communications of Vietnam?
Pursuant to Official Dispatch 2416/BTTTT/CATTT download in 2023, the Ministry of Information and Communications of VIetnam organizes an action month campaign to propagate about online fraud detection and prevention, which has released a manual on online fraud detection and prevention to propagate to the people.
Accordingly, to ensure the safety of personal information, internet users absolutely do not provide any content related to personal information or bank account information, do not transfer any money to carry out loan procedures or prove financial, do not transfer any money to buy orders at the request of the subject and absolutely do not provide the bank's OTP code, e-wallet to others, do not post Enter a strange link.
Online frauds are carried out by fraudsters in many different ways, targeting many groups of people such as the elderly, children, students, workers, office workers, etc. …
Each group of objects are of different ages, the bad guys perform different forms of seduction, the common goal is to gain trust, steal user information, and then appropriate property.
Specifically, in the Online Fraud Identification and Prevention Handbook, 24 types of fraud are taking place in Vietnam's cyberspace mentioned in the "Handbook for online fraud detection and prevention" including:
(1) Fraud of “Cheap service combo”.
(2) Fraud of Deepfake, Deepvoice video call scam.
(3) Fraud of "sim lock" due to unstandardized subscriber.
(4) Fraud of successful remittance receipt.
(5) Fraud of impersonating a teacher/medical worker to report that a loved one is having an emergency.
(6) Child model recruitment.
(7) Fraud of impersonating financial companies, banks.
(8) Installing apps, advertising links for gambling, betting, black credit, etc.
(9) Forging websites, agencies and businesses (social insurance, banks).
(10) Fraud of SMS Brandname, spreading fake messages.
(11) Fraud of securities investment, virtual currency, multi-level.
(12) Fraud of online recruitment.
(13) Stealing social media accounts, sending fraudulent messages.
(14) Impersonating a police agency, procuracy, or court to make fraudulent calls.
(15) For sale fake goods, imitation goods on the e-commerce floor.
(16) Stealing citizen ID information to take out a credit loan.
(17) Fraud of transferring money to a bank account.
(18) Fraud of getting money back service after being scammed.
(19) Fraud of telegram OTP theft.
(20) Fake call like FlashAI.
(21) Fraud of Facebook take-back service.
(22) Fraud of emotional, financial investment, sending parcels, winning prizes, etc.
(23) Spread phishing links, seeding dirty ads on Facebook.
(24) Fraud of the numbered number.
See the entire guidlines on online fraud detection and prevention here: download
How to identify and prevent online fraud? What should Vietnamese citizens do when suffering a online fraud?
What should Vietnamese citizens do when suffering a online fraud?
At the Handbook of online fraud detection and prevention, the guide on what to do when suffering a online fraud is as follows:
(1) Act quickly if you have been scammed:
If you have been scammed, follow these steps:
- Do not continue to send money and block all communications from scammers.
- Contact your bank and financial institution immediately to report the scam and ask them to stop all transactions.
- Collect and save evidence, make a denunciation and send it to the police office of the place of residence.
- Warn your family and friends about this scam so they can watch out for possible further scams.
- Monitor and update information, situations and signs about online fraud at the National Cyberspace Portal (khonggianmang.vn)
(2) If money has been transferred to a scammer:
If you've transferred money to a scammer in any of these ways, here's what to do:
- Credit/debit card: Contact your bank immediately to report the scam and ask them to stop all transactions.
- Gift card: Report to the card issuer.
- Bank transfer: Report to the bank transfer company or bank you are using.
- Money Transfer App: Report to the app provider (seller or developer, not app store).
- Cryptocurrencies: Report to the platform or company you used to deposit as crypto is not recoverable.
- Cash: If you're mailing or delivering, contact the Post Office or the delivery service used to see if they can intercept the package.
- Unauthorized wire transfers: If a scammer has transferred money without your approval, immediately notify your bank to request that your account and transactions be frozen.
- Collect and save evidence, make a denunciation and send it to the police office of the place of residence.
- Monitor and update information, situations and signs about online fraud at the National Cyberspace Portal (khonggianmang.vn)
(3) If a scammer has your personal information: If your personal information (name, phone number, email, address, identification) has been leaked due to a data breach. Here's what to do:
- Report data breaches to your financial institutions.
- Create a new stronger password: Make sure that you have never used it before. If you used a leaked password anywhere else, change it there.
- Watch out for suspicious communication: Block or don't reply to anyone you don't know and don't click on any suspicious links.
- Keep a close eye on your bank account.
(4) If the scammer has access to your computer or phone:
A scammer pretends to be someone from your Internet or phone provider. They say you have a technical problem and ask for access to your device. The scammers then infect it with a virus to steal your passwords and financial information. Here's what to do:
- If scammers gain access to your computer: Update your security software and scan for viruses. Delete anything identified as problematic and reset your password.
- If scammers gain access to your phone: Report it to your phone service provider. Update security software and scan for viruses.
Change your password or pin, block scam calls, and consider changing your phone number. You can also ask an IT specialist to check your equipment in person.
(5) Contact agencies, organizations and enterprises about network security and information safety:
- Department of Cybersecurity and High-Tech Crime Prevention (A05), Ministry of Public Security; or the Criminal Police Department (C02) under the Ministry of Public Security. In each locality, contact the Department of Cybersecurity and High-Tech Crime Prevention (PA05).
- Department of Information Security (AIS), under the Ministry of Information and Communications. The Information Security Administration is the state management agency and law enforcement agency on information security, phone 024 3209 6789; email ais@mic.gov.vn.
- Cyber Command (Command 86), Ministry of National Defense of Vietnam. Besides, the Department of Information and Communications of the provinces and centrally-run cities in 63 provinces/cities is an extension arm of the Ministry of Information and Communications in the provinces and cities.
- Vietnam Information Security Association (VNISA), phone number: 024 62901028; email info@vnisa.org.vn.
- Vietnam's information security enterprises: Bkav, VNPT Cyber Immunity, Viettel Cyber Security, CMC Cyber Security, FPT IS, HPT, MISOFT and VNCS...
- Coalition to raise awareness and skills to ensure information security for people in cyberspace, coordinated by the Information Security Administration (AIS) and the Vietnam Association of Information Security (VNISA). and 8 founders VNPT, Viettel, MobiFone, CMC, Bkav, VNG, TikTok and Coc Coc.
What are the regulations on denunciations in VIetnam?
Pursuant to Article 144 of the Criminal Procedure Code 2015 stipulates as follows:
Denunciations, criminal information disclosed and requisitions for charges
1. Denunciation refers to an individual’s detection and denouncement of activities denoting crimes to competent authorities.
2. Criminal information disclosed refers to the data on activities denoting crimes as disclosed by authorities, organizations and individuals to competent authorities or the criminal information disclosed through mass media.
3. Requisitions for charges refers to a competent governmental authority's written requisition enclosed with relevant evidences and documents to investigation authorities and procuracies authorized to consider and settle cases with signs of criminal activities0}
4. Denunciation or criminal information may be made or given verbally or in writing.
5. If a person makes or provides false denunciation or criminal information, he shall incur disciplinary or administrative penalties or face criminal prosecution subject to the nature and severity of violations as per the laws.
Thus, denunciation refers to an individual’s detection and denouncement of activities denoting crimes to competent authorities..
Accordingly, when discovering that they have been scammed, individuals can report the incident to the police agency, accompanied by a criminal denunciation.
Download the fraud report form (for reference) here:
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