Hanoi City: Attempting to increase at least 3-5% of the satisfaction index of citizens on the receipt and handling complaints on administrative regulations compared to 2021?
- What is the plan to overcome, improve, and raise the satisfaction of citizens of Hanoi on receiving and handling complaints about administrative regulations?
- Will the satisfaction index of citizens of Hanoi in receiving and handling complaints in Hanoi increase at least 5% compared to 2021?
- Is it necessary to issue regulations on the receiving and handling of complaints and recommendations of individuals and organizations on administrative regulations in Hanoi?
What is the plan to overcome, improve, and raise the satisfaction of citizens of Hanoi on receiving and handling complaints about administrative regulations?
Pursuant to subsection 1, Section I, Plan 181/KH-UBND in 2022 of the People's Committee of Hanoi has set the purpose when implementing the plan to overcome, improve and raise the satisfaction of Hanoi residents on receipt and handling of administrative regulations related to life and business activities are as follows:
- Raise awareness and raise responsibility of heads and officials and public employees of departments, agencies, People's Committees of districts, towns in receiving and handling complaints and recommendations of people and organizations.
- Improve and raise the satisfaction index on receiving and handling complaints and recommendations, increase in all 4 components, bring the total score to over 85 points; improve 03/04 index component has not improved, low score.
- Strive for an increase in the satisfaction index of receiving and handling complaints and recommendations, contributing to the overall satisfaction rate of the administrative services in Hanoi in 2022, which is higher than the previous year 2021, the satisfaction index of citizens and organizations has improved in both overall satisfaction rate and ranking.
Thus, the organization of the plan is to achieve the goals set out in the above content.
Accordingly, the organization of the plan is to raise the responsibility of officials and public employees working at state agencies in the city in receiving and handling complaints of the citizens.
Will the satisfaction index of citizens of Hanoi in receiving and handling complaints in Hanoi increase at least 5% compared to 2021?
Pursuant to subsection 2, Section I, Plan 181/KH-UBND in 2022 of the People's Committee of Hanoi, the requirements for the implementation of the plan to overcome, improve and raise the satisfaction index of citizens of Hanoi on receiving and handling administrative regulations related to life and business activities as follows:
- The implementation of the plan must be synchronous, consistent, consistent with the contents and criteria in the Plan to improve and raise the PAR INDEX, the SIPAS Index of Hanoi and the administrative reform, administrative procedure reform of Hanoi.
- Departments, branches, People's Committees of districts, towns properly assess the actual situation and results of implementation of tasks in the reform of administrative procedures, the reception and handling of administrative procedures. reflect recommendations on administrative regulations, administrative procedures and other relevant reflections and recommendations so as to have effective solutions and ways of implementation.
- Specifying specific work contents, deadlines, completion schedule and clear responsibilities of agencies, organizations and individuals involved in the implementation and implementation, in order to achieve the set goals.
- Satisfaction index on receiving and handling comments reflecting recommendations related to administrative procedures increased by at least 3-5% compared to 2021 (it will be 79.73% in 2021).
Thus, the plan to overcome, improve and improve the satisfaction of citizens in Hanoi about receiving and handling administrative regulations related to life and business activities will be implemented according to the requirements mentioned above. above.
In which, the improvement of the satisfaction index on the receipt and handling of comments reflecting recommendations related to administrative procedures must increase by at least 3-5% compared to 2021.
Hanoi City: Attempting to increase at least 3-5% of the satisfaction index of citizens on the receipt and handling complaints on administrative regulations compared to 2021? (Image from the internet)
Is it necessary to issue regulations on the receiving and handling of complaints and recommendations of individuals and organizations on administrative regulations in Hanoi?
Pursuant to subsection 1, Section II, Plan 181/KH-UBND in 2022 of the citizens in Hanoi's Committee, the tasks and solutions are set as follows:
“II. TASKS AND SOLUTIONS
1. Promulgating the Regulation on the receipt and handling of complaints and recommendations of individuals and organizations on administrative regulations and administrative acts at agencies and units under the management of the City.
a) Objectives and requirements: To develop a general and uniform regulation on receiving and handling complaints and recommendations of individuals and organizations on administrative regulations, administrative acts and implementation. administrative procedures at agencies under the management of the City.
Completion time: in October 2022.
b) Tasks and solutions:
- Office of the City People's Committee:
+ Preside over and draft Regulations on receiving and handling complaints and recommendations of individuals and organizations on administrative regulations and administrative acts at agencies and units under the management of the City. street, children promulgated by the City People's Committee; guidance and implementation organization.
+ Inspect and organize the effective implementation of the Regulation after it is promulgated.
- Departments, departments, branches, People's Committees of districts, towns:
+ Coordinating and giving opinions in the process of developing the draft Regulation;
+ Organize the implementation after the Regulation is promulgated.”
Thus, in October 2022, it is necessary to issue regulations on the receipt and handling of complaints and recommendations of individuals and organizations on administrative regulations in Hanoi. The tasks and solutions to promulgate regulations are carried out according to the above content.
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