From September 1, 2023: What are the 07 rights of passengers whose flights are canceled without notice in Vietnam?
- What are the rights of passengers whose flights are canceled without notice in Vietnam under the latest regulations?
- Vietnam: What are the regulations on ticket refund for passengers whose flights are canceled?
- Vietnam: When will the new regulations on compensation for canceled flights officially be applied?
What are the rights of passengers whose flights are canceled without notice in Vietnam under the latest regulations?
On June 30, 2023, the Ministry of Transport of Vietnam issued Circular 19/2023/TT-BGTVT on amendment, annulment of Articles under Circulars relating to air transport.
Accordingly, the Circular has amended and supplemented many regulations on compensation for passengers who have confirmed seats and have tickets on the flight in case of delayed transportation, canceled flight, early departure, etc. passenger cannot be transported due to the fault of the carrier.
Specifically, the compensation for passengers in case the flight is canceled without prior notice specified in Article 8 of Circular 81/2014/TT-BGTVT is amended by Clause 2, Article 1 of Circular 19/2023/TT-BGTVT as follows:
Minimum obligations of carriers in regard to passengers who have had their seats confirmed and obtained air tickets in case where air transport is delayed, cancelled, departed early, or passengers are denied boarding due to carrier’s fault
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3. If delayed flight is not caused by passengers, carriers are responsible for adequately informing passengers via appropriate means; issuing apologies to passengers; taking care of meals, rest, travel, and incurring other relevant costs for passengers waiting at airports according to transportation regulations and ensuring passenger service quality at airports according to regulations of Minister of Transport.
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6. If passengers are denied boarding due to carriers’ fault and if a flight is cancelled where passengers are not informed by carriers in advance, in addition to obligations under Clause 3 of this Article, carriers must:
a) Make non-refundable advance compensation for passengers who have had their seats on the flights confirmed and obtained air tickets for the flights in accordance with regulations on non-refundable advance compensation in passenger air transport of Minister of Transport;
b) Within the scope of services of carriers, change appropriate route for passengers or transfer passengers to different flights, grant exemption from route change or flight transfer restrictions and related surcharges (if any) for passengers;
c) If passengers refuse the adoption of Point b of this Clause, carriers must issue a refund for air tickets that have not been used to passengers at airports, representative offices, branches, or ticket agencies designated by airlines;
d) If passengers refuse the adoption of Point b and Point c of this Clause, carriers may fulfill other obligations according to agreement with the passengers.
Thus, in the event that the flight is canceled due to the fault of the airline, the passenger will be compensated as follows:
- adequately informing passengers via appropriate means;
- issuing apologies to passengers;
- taking care of meals, rest, travel, and incurring other relevant costs for passengers waiting at airports;
- ensuring passenger service quality at airports.
- making non-refundable advance compensation for passengers who have had their seats on the flights confirmed and obtained air tickets for the flights
- changing appropriate route for passengers or transfer passengers to different flights, grant exemption from route change or flight transfer restrictions and related surcharges (if any)
If passengers refuse, carriers must issue a refund for air tickets that have not been used to passengers.
- If passengers refuse the adoption of above contents, carriers may fulfill other obligations according to agreement with the passengers.
From September 1, 2023: What are the 07 rights of passengers whose flights are canceled without notice in Vietnam? (Image from the Internet)
Vietnam: What are the regulations on ticket refund for passengers whose flights are canceled?
Pursuant to the provisions of Clause 9 Article 8 of Circular 81/2014/TT-BGTVT amended and supplemented by Clause 2, Article 1 of Circular 19/2023/TT-BGTVT as follows:
Minimum obligations of carriers in regard to passengers who have had their seats confirmed and obtained air tickets in case where air transport is delayed, cancelled, departed early, or passengers are denied boarding due to carrier’s fault
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9. Ticket refund for passengers under this Article is regulated as follows:
a) Ticket refund and refund fee restrictions (if any) shall be exempted;
b) In regard to entirely unused tickets, refund shall equal value of the ticket which the passengers have paid; ticket value consists of: transport service fees; taxes and fees regulated by the Government, passenger and luggage security service charges, airport service charges which the airlines have collected; other relevant surcharges according to legitimate invoice provided by the passengers;
c) In regard to partially used tickets, the refund shall not be lower than the difference between total value of air tickets and value of tickets, other services that have been used by the passengers
Thus, the ticket refund for passengers is done according to the above provisions.
Vietnam: When will the new regulations on compensation for canceled flights officially be applied?
Pursuant to the provisions of Article 5 of Circular 19/2023/TT-BGTVT on enforcement effect:
Entry into force
1. This Circular comes into force from September 1, 2023.
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Thus, Circular 19/2023/TT-BGTVT on air transport shall be applied from September 1, 2023.
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