What are the conditions for provision of travel services in Vietnam? What are the procedures for the issuance of a license for provision of domestic tours in Vietnam?
- What are the conditions for provision of travel services in Vietnam?
- What are the procedures for the issuance of a license for provision of domestic tours in Vietnam?
- What are the procedures for the issuance of the license for provision of international tours in Vietnam?
- What are the rights and obligations of the domestic travel service provider in Vietnam?
What are the conditions for provision of travel services in Vietnam?
Pursuant to the provisions of Article 31 of the 2017 Law on Tourism in Vietnam, the conditions for provision of travel services are as follows:
A domestic travel service provider must satisfy the following conditions:
- The enterprise is established as prescribed by the law on enterprises;
- The enterprise must make has paid a deposit to a bank;
- The person in charge of provision of travel services holds an associate degree or higher in travel; in case he/she holds an associate degree or higher in another major, a certificate of training in domestic tour operation is required
An international travel service provider must satisfy the following conditions:
- The enterprise is established as prescribed by the law on enterprises;
- The enterprise has paid a deposit to a bank;
- The person in charge of provision of travel services holds a college degree or higher in travel; in case he/she holds a college degree or higher in another major, a certificate of training in international tour operation is required.
What are the conditions for provision of travel services in Vietnam? What are the procedures for the issuance of a license for provision of domestic tours in Vietnam? (Image from the Internet)
What are the procedures for the issuance of a license for provision of domestic tours in Vietnam?
Pursuant to the provisions of Article 32 of the 2017 Law on Tourism in Vietnam, the procedures for the issuance of a license for provision of domestic tours are as follows:
(1) The enterprise applying for the license for provision of domestic tours shall submit 01 application to the tourism authority of the province where the enterprise is located;
An application for the license for provision of domestic tours includes:
- An application form for issuance of the license for provision of domestic tours according to the form prescribed by the Minister of Culture, Sports and Tourism;
- A certified true copy of the business registration certificate;
- A certificate of deposit payment;
- A certified true copy of the decision on appointment or employment contract between the travel service provider and the person in charge of provision of travel services;
- Certified true copy of qualifications of the person in charge of provision of travel services prescribed in Point c, Clause 1, Article 31 of the 2017 Law on Tourism in Vietnam.
(2) Within 10 days from the day on which a valid application is received, the tourism authority of the province shall assess and issue the license for provision of domestic tours to enterprise.
In case of refusal, a written response stating reasons thereof must be given.
What are the procedures for the issuance of the license for provision of international tours in Vietnam?
Pursuant to the provisions of Article 33 of the 2017 Law on Tourism in Vietnam, the procedures for issuance of the license for provision of international tours in Vietnam are as follows:
(1) The enterprise applying for the license for provision of international tours shall submit 01 application to the General Department of Tourism;
An application for the license for provision of international tours includes:
- An application form for issuance of the license for provision of international tours according to the specimen prescribed by the Minister of Culture, Sports and Tourism;
- A certified true copy of the business registration certificate or investment registration certificate issued by a competent authority;
- A certificate of deposit payment;
- Certified true copy of qualifications of the person in charge of provision of travel services prescribed in Point c, Clause 2, Article 31 of the 2017 Law on Tourism in Vietnam;
- A certified true copy of the decision on appointment or employment contract between the travel service provider and the person in charge of provision of travel services.
(2) Within 10 days from the day on which a valid application is received, the General Department of Tourism shall assess and issue the license for provision of international tours to the enterprise and inform the tourism authority of the province where the enterprise is located thereof;
In case of refusal, a written response stating reasons thereof must be given;
What are the rights and obligations of the domestic travel service provider in Vietnam?
Pursuant to the provisions of Article 37 of the 2017 Law on Tourism in Vietnam, a domestic travel service provider has the following rights and obligations:
- Develop, advertise, sell and provide tourism services and tour programs for tourists within the scope of business specified in the license;
- Maintain the fulfillment of conditions for provision of tour specified in Clause 1, Article 31 of the 2017 Law on Tourism in Vietnam; publish the name of provider and tour provision license number on the signboard of the provider, its branches, transaction offices, in travel contracts, on print advertisement and in electronic transactions;
- Notify the change of the person in charge of provision of travel services, submit the profile on the new person in charge of provision of travel services to the licensing authority within 15 days since the change;
- Provide information on the tour, tourism services and destinations for tourists;
- Buy insurance for tourists during their tours, except for those who have had insurance for the whole tour.
- Employ tour guides to guide tourists under the travel contract; be responsible for tour guides’ performance during the tour under the contract;
- Observe, disseminate and guide tourists to observe local law and regulations; behave in a civilized manner, respect Vietnamese and local cultural identity, customs and practices; cooperate with a competent authority in promptly imposing penalties for the illegal acts committed by tourists during the tour;
- Comply with regulations on reporting, statistics, accounting and keep documents in accordance with law.
- Take measures to ensure safety of tourists’ lives, health and property; promptly inform competent authorities of accidents and risks which may happen tourists and take remedial measures.
- Manage tourists in accordance with the tour program signed with them.
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