May passengers who cancel the trip receive the refund in Vietnam? Do passengers have the right to cancel the trip on departure day?
Do passengers have the right to cancel the trip on departure day in Vietnam?
Pursuant to the provisions of Article 71 of the Law on Road Traffic 2008, it is stipulated as follows:
Rights and obligations of passengers
1. Passengers have the following rights:
a/ To be transported according to the transport contracts and transport dealer’s transport quality commitments;
b/ To pay no freight for luggage not exceeding 20 kg and of a size suitable to the car’s design;
c/ To refuse transport before the car sets off and be refunded ticket money according to regulations of the Minister of Transport.
2. Passengers have the following obligations:
a/ To buy tickets and pay freights for carried luggage in excess of the prescribed limit;
b/ To be present at the places of departure on time as agreed upon; to observe transport regulations; to comply with the instructions of the driver and attendants to ensure traffic order and safety;
c/ Not to carry luggage and goods banned by law from circulation.
Thus, passengers have the right to refuse transport before the car sets off and be refunded ticket money according to regulations.
May passengers who cancel the trip receive the refund in Vietnam? Do passengers have the right to cancel the trip on departure day?
May passengers who cancel the trip receive the refund in Vietnam?
Pursuant to the provisions of Article 28 of Circular 12/2020/TT-BGTVT stipulates as follows:
Rights and responsibilities of passengers
1. Be entitled to request the enterprise or cooperative to provide services according to the service quality standard that have been registered and announced.
2. Be entitled to request attendants to sell the exact type of ticket; keep the ticket during the trip and present it to competent persons upon request.
3. Receive the refund prescribed in Clause 4 Article 26 hereof.
4. Be entitled to make complaints or report violations against regulations on transport management committed by a transport business, driver or attendant and claim compensation for any damage (if any).
5. Comply with the trip rules to maintain security and order on vehicles; get in and get off the vehicle at a station or passenger pick-up and drop-off point according to the regulations.
6. Exercise other rights and responsibilities in accordance with regulations of law.
At the same time, based on the provisions in Clause 4, Article 26 of Circular 12/2020/TT-BGTVT stipulates as follows:
Rights and responsibilities of enterprises and cooperatives conducting fixed-route passenger transport business
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4. Refund at least 90% of the ticket price to passengers who have paid for tickets but cancel the trip at least 02 hours in the case of a fixed route covering a distance of less than 300 km and at least 04 hours in the case of a fixed route covering a distance of more than 300 km before the departure; refund at least 70% of the ticket price to passengers who have paid for tickets but cancel the trip at least 01 hour in the case of a fixed route covering a distance of less than 300 km and at least 02 hours in the case of a fixed route covering a distance of more than 300 km before the departure.
Thus, customers who have purchased bus tickets will receive a refund according to the following regulations:
- at least 90% of the ticket price to passengers who have paid for tickets but cancel the trip at least 02 hours in the case of a fixed route covering a distance of less than 300 km.
- at least 90% of the ticket price to passengers who have paid for tickets but cancel the trip at least 04 hours in the case of a fixed route covering a distance of more than 300 km .
- at least 70% of the ticket price to passengers who have paid for tickets but cancel the trip at least 01 hour in the case of a fixed route covering a distance of less than 300 km
- at least 70% of the ticket price to passengers who have paid for tickets but cancel the trip at least 02 hours in the case of a fixed route covering a distance of more than 300 km before the departure
What are the responsibilities of enterprises and cooperatives conducting fixed-route passenger transport business in Vietnam?
In Article 26, Circular 12/2020/TT-BGTVT stipulates as follows:
Rights and responsibilities of enterprises and cooperatives conducting fixed-route passenger transport business
1. Take measures to correctly and sufficiently implement the plan to operate registered auto passenger transport routes; develop and correctly and sufficiently implement the traffic safety procedure as prescribed in Articles 4 and 5 hereof; establish departments responsible for managing and supervising satisfaction of traffic safety conditions as prescribed in Article 7 hereof.
2. Comply with the regulations laid down in Articles 8, 9, 13, 14, 15, 16 and 54 hereof.
3. Supervise and manage the use of their badges and transport orders; write in transport orders and issue them to drivers in accordance with regulations on transport management; archive transport orders as prescribed in Clause 2 Article 25 hereof.
4. Refund at least 90% of the ticket price to passengers who have paid for tickets but cancel the trip at least 02 hours in the case of a fixed route covering a distance of less than 300 km and at least 04 hours in the case of a fixed route covering a distance of more than 300 km before the departure; refund at least 70% of the ticket price to passengers who have paid for tickets but cancel the trip at least 01 hour in the case of a fixed route covering a distance of less than 300 km and at least 02 hours in the case of a fixed route covering a distance of more than 300 km before the departure.
5. If an enterprise or cooperative is requested to transport a consignment by a fixed-route automobile (not accompanied by the consignor), such enterprise or cooperative shall request the consignor to provide sufficiently and exactly the information about the consignment and full name, address, ID card/Citizen ID card and contact phone number of the consignor and the consignee; must not transport banned, flammable and explosive goods, live animals and dirty food. Compensation for the damaged, lost or deficient consignment shall be provided under the transport contract or by negotiation between the enterprise/cooperative and the consignor.
6. Make internal regulations on drivers and attendants’ (if any) uniforms and name tags, driver ID cards; a name tag must contain a photo and full name of the driver, and name of the unit managing him/her, and may be used as a driver ID card.
7. Be entitled to refuse to transport passengers who disrupt public order or obstruct drivers and attendants; fare-dodgers or passengers suffering from a dangerous disease; passengers carrying banned, flammable or explosive goods or live animals.
8. Be entitled to use electronic devices to post information as prescribed in Clauses 2, 3 and 4 Article 19 hereof.
9. Do not carry passengers beyond seating capacity and do not carry passengers and goods in excess of the gross vehicle weight rating written on the certificate of technical and environmental safety inspection of automobiles.
10. Do not use vehicles issued with badges reading “XE TRUNG CHUYỂN” (“SHUTTLE BUS”) to conduct transport business.
11. Assume other responsibilities in accordance with regulations of the Law on Road Traffic, Decree No. 10/2020/ND-CP, provincial People’s Committees and other relevant regulations of law.
Thus, the responsibilities of enterprises and cooperatives conducting fixed-route passenger transport business are implemented according to the above regulations.
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