Citizen reception schedule at the headquarters of the Ministry of Finance in Vietnam? Under what circumstances is the Ministry of Finance refused to receive citizens?
- What are the general regulations on receiving citizens in Vietnam of the Ministry of Finance?
- What are the rights and obligations of citizens in Vietnam when implementing the citizen reception process?
- Reception of citizenship for officials doing the job of receiving citizens in Vietnam?
- In what cases is the Ministry of Finance refused to receive citizens in Vietnam?
What are the general regulations on receiving citizens in Vietnam of the Ministry of Finance?
In Section I, the Regulation on receiving citizens in Vietnam at offices of the Ministry of Finance, issued together with Decision 1127 / QD-BTC in 2022, specifies as follows:
(1) The units at the offices of the Ministry of Finance are responsible for receiving citizens to complaints, denunciations, recommendations, and reflect on issues related to the state management functions of the Ministry of Finance. main.
(2) Regular citizen reception time:
- Head offices of the Ministry of Finance receive citizens who come to complain, denounce, propose, reflect the working days of the week. The next specific hour is:
+ Morning: From 8:30 a.m. to 11:30 a.m.
+ Afternoon: From 13:30 to 16:30.
- Saturdays, Sundays and public holidays: off according to regulations.
(3) Places to receive citizens:
Citizen reception locations at the offices of the Ministry of Finance: Room 1.11, No. 28 Tran Hung Dao Street, Hoan Kiem District, Hanoi City.
(4) Responsibility to receive citizens:
- The Minister of Finance receives citizens periodically on the 15th of every month. If the date of receiving citizenship of the Minister of Finance coincides with Saturday, Sunday or public holidays, citizens will be received on the following working day.
- The Inspector of the Ministry of Finance is responsible for assisting the Minister of Finance to receive regular citizens at the headquarters of the Ministry of Finance in accordance with the law.
- Heads of units at the offices of the Ministry of Finance are responsible for receiving citizens under the authorization of the Minister of Finance or coordinating in receiving citizens at the request of the Inspector of the Ministry of Finance regarding matters. The subject relates to the assigned field of management.
- When the Minister of Finance or the Heads of units under the Ministry of Finance have scheduled an appointment to receive citizens, but cannot carry out the citizen reception due to objective reasons, the citizen reception schedule will be rescheduled. and notify citizens in writing of the next change of the schedule, date and time of meeting citizenship.
In case the change is close to the scheduled citizen reception, it is impossible to notify in writing, the citizen can be notified directly.
Citizen reception schedule at the headquarters of the Ministry of Finance in Vietnam? Under what circumstances is the Ministry of Finance refused to receive citizens?
What are the rights and obligations of citizens in Vietnam when implementing the citizen reception process?
According to the provisions of Section II, the Regulation on receiving citizens in Vietnam at the offices of the Ministry of Finance, issued together with Decision 1127 / QD-BTC in 2022, specifies as follows:
Upon arriving at the headquarters of the Ministry of Finance's agency, the complainant, denouncer, petitioner has the following rights and obligations:
(1) Citizens who come to complain, denounce, propose or reflect have the following rights:
- Presenting the content of complaints, denunciations, recommendations and complaints;
- To be guided and explained about the contents related to their complaints, denunciations, recommendations and complaints;
- To complain about and denounce illegal acts committed by citizen receptionists;
- Receive notifications on the receipt and results of handling complaints, denunciations, recommendations and complaints;
- In case the complainant, denouncer, petitioner or reporter cannot use Vietnamese fluently, he / she has the right to use an interpreter;
- Other rights according to the provisions of the law on complaints and denunciations.
(2) Citizens who come to complain, denounce, propose or reflect have the following obligations:
Present identification papers, power of attorney (if any) such as: Identity Card or other identification document issued by a competent State agency. Not to bring weapons, weapons, explosives, slogans or banners and bulky objects into the headquarters of the Ministry of Finance's agency.
- Having a proper attitude, respecting and obeying the instructions of the citizen reception officer and security guard. Not to disturb security and order, distort, slander, or offend the reputation and honor of citizen reception officers.
- Citizens who come to the Reception Room must truthfully present their claims, provide information and documents related to the content of complaints, denunciations, petitions and reflections; respect the guidance of citizen reception officers.
- Citizens are not allowed to take advantage of their right to complain, denounce, recommend or report to misrepresent, slander, incite disorder at the Citizen Reception Office or take actions to harm, offend or obstruct officials. Citizen receiver on duty.
- In case there are many people who also make complaints, denunciations, petitions or reflect on a content at the citizen reception place, the citizen receptionist will require these people to appoint a representative to present the complaint and denunciation content. make statements, recommendations, and reports to citizens (hereinafter collectively referred to as representatives). Representatives must be complainants, denunciators, petitioners, and complainants. The appointment of a representative must be presented in writing with the signatures of all complainants, denunciators, petitioners and reporters.
In case there are between five and ten people, one or two representatives will be; in case there are more than ten people, it is possible to appoint an additional representative, but
no more than five people. A representative must take responsibility before law for the lawfulness of such a representation and the representative's appointment document.
- Not to arbitrarily film, take photos, or record audio without the consent of the citizen reception officer.
- Maintain hygiene, order, not arbitrarily move or damage property of Citizen Reception Room.
- At the end of the citizen reception time, all citizens must leave the headquarters of the Ministry of Finance (Citizen Reception Room), not be allowed to stay in any form.
Reception of citizenship for officials doing the job of receiving citizens in Vietnam?
Pursuant to the provisions in Section III of the Regulation on receiving citizens in Vietnam at the offices of the Ministry of Finance, issued together with Decision 1127 / QD-BTC in 2022 providing for the reception of citizenship for officials working in the workforce. Citizen reception is as follows
When receiving citizens who come to complaints, denunciations, petitions or reflect, citizen reception officers of the Ministry of Finance have the following rights and responsibilities:
(1) Citizen reception officers of the Ministry of Finance are entitled to:
- Requesting citizens to come to complain, denounce, propose, report at the headquarters of the Ministry of Finance, clearly stating full name, address, working unit or to present identification papers, letter of introduction, paper authorization (if any).
- To request a lawyer or legal assistant to present a lawyer card, legal aid card and a decision to assign legal aid, a request for legal help or a power of attorney to appeal in case Complainants seek legal advice or authorize complaints.
- Request citizens to file complaints or clearly state their complaints, denunciations, recommendations or complaints; provide information and documents necessary for receiving and accepting the case.
- Requesting the person who violates the rules of the reception place to stop the violation; in necessary cases, make a written record of the violation and request the competent authority to handle it according to the provisions of law.
(2) The Ministry of Finance's citizen reception officer is responsible for:
- Receive citizenship when assigned tasks by competent authorities.
- Dress neatly, have proper attitude, respect citizens, listen to, receive complaints, denunciations, recommendations, reflect or record fully and accurately the content that the complainant comes to, denunciations, recommendations, reflection presentations. Do not obstruct or cause troubles to citizens to complain, denounce, propose or reflect.
- Explain and guide the person who comes to make complaints, denunciations, recommendations, reflect the compliance with guidelines, lines, policies, laws, conclusions and decisions that have taken legal effect of the agency. competent; guide the complainants, denunciators and petitioners, and report them to the right agencies or persons with settling competence.
- Within the scope of responsibility to directly handle or classify, forward the petition, submit to the person competent to handle complaints, denunciations, recommendations or complaints; to notify the results of handling complaints, denunciations, petitions and reflect them to citizens.
- To keep secret full name, address, autograph and other personal information of whistleblowers upon request.
In what cases is the Ministry of Finance refused to receive citizens in Vietnam?
Regarding regulations on the cases of refusal to receive citizens in Vietnam, in Section IV, the Regulation on receiving citizens at offices of the Ministry of Finance, issued together with Decision 1127 / QD-BTC in 2022, The Regulation on the reception of citizens People at the offices of the Finance Ministry's offices are prescribed as follows:
(1) Officials in charge of receiving citizens at the headquarters of the Ministry of Finance's agencies are allowed to refuse to receive people to receive citizens and must explain to the citizens the reason for refusing to receive, and at the same time report to the assistant. Citizens are responsible for receiving citizens in the following cases:
- Citizen is in a state of inability to control his / her behavior due to drug use, a mental illness or another disease leading to the loss or restriction of his ability to control his behavior.
- Citizens complain and denounce that the case has been settled in accordance with policies and laws, inspected, reviewed and notified in writing by a competent state agency and received, explained and instructed. but still deliberately complaints and denunciations prolonged.
(2) The citizen reception officer shall make a record of the violation and request the competent authority to handle in accordance with the law the person who goes to the citizen reception in the following cases:
- Persons who commit acts of threatening or insulting agencies, units, citizen receptionists, public service executors or other acts of violating the internal rules of citizen reception places.
- Other cases as prescribed by law.
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