Vietnam: Plan for management of administrative procedures, information technology, and digital transformation of the Government Office in 2024

No

Tasks

The leading unit

Coordinating agencies and units

Completion time

Expected results

I

TASK OF BUILDING AND PERFECTING THE ORGANIZATIONAL STRUCTURE AND PROCEDURES

1

Develop a Decree that regulates the documentation and electronic interconnection procedures for receiving, processing, and delivering results for two groups of administrative procedures: birth registration, permanent residence registration, and health insurance card issuance for children under 6 years old; and death declaration, cancellation of permanent residence registration, funeral fee settlement, and handling of inheritance matters.

Department of Administrative Procedures Control

Relevant units under the Government Office; ministries, branches and localities.

April 2024

Government decree.

2

Develop a key administrative procedure reform plan for 2024.

Department of Administrative Procedures Control

Ministries, branches and localities.

January 2024

Decision of the Prime Minister promulgating the plan.

3

Develop the Prime Minister's Decision approving the List of priority integrated online public service groups, provided on the National Public Service Portal in 2024.

Department of Administrative Procedures Control

Ministries, branches and localities.

February 2024

Decision of the Prime Minister.

4

Complete and submit to the Prime Minister for promulgation decisions on: (i) Regulations on management, operation, exploitation and use of the National Reporting Information System and the Government's Directing and Operating Information Center Government, Prime Minister; (ii) Regulations on Portal for consulting and looking up business regulations; (iii) Index framework to serve the direction and management of agencies in the state administrative system.

Department of Administrative Procedures Control

Relevant units under the Government Office; ministries, branches and localities.

January 2024

Decisions of the Prime Minister.

5

Develop a Circular amending and supplementing Circular No. 01/2020/TT-VPCP dated October 21, 2020 of the Government Office Regulating the periodic reporting regime and management, use and exploitation of the Information System news report of the Government Office.

Department of Administrative Procedures Control

Relevant Departments and Bureaus under the Government Office; ministries, branches and localities.

September 2024

Circular of the Minister, Chairman of the Government Office.

6

Develop a Decision issued by the Minister, Head of the Government Office regulating the management, exploitation, use and assurance of information security of terminal information technology equipment at the Government Office.

Department of Administrative Procedures Control

Relevant departments, agencies and units under the Government Office.

August 2024

Decision of the Minister, Chairman of the Government Office.

7

Develop a Decision of the Minister and Head of the Government Office to amend and supplement the Regulations on management of information security and network security of the Government Office; Regulations on management and use of digital certificates and digital signatures of the Government Office.

Department of Administrative Procedures Control

Relevant departments, agencies and units under the Government Office.

October 2024

Decisions of the Minister in charge of the Government Office.

8

Verify schemes, projects, and draft legal documents containing regulations on administrative procedures of ministries, branches, and localities to submit to the Government and Prime Minister.

Relevant departments and agencies

Department of Administrative Procedures Control

Regular

Verification report of Government Office.

9

Verify projects and draft legal documents (except for laws and ordinances) on state administrative reform; the quality management system of agencies and organizations under the state administrative system; information technology (including research, application, development of information technology human resources, and assurance of information security, network security, and cyber warfare); The national database, specialized database, and digital transformation (including digital government, digital economy, and digital society) of ministries, branches, and localities were submitted to the Government and Prime minister.

Department of Administrative Procedures Control

Relevant Departments and Bureaus under the Government Office.

Regular

Verification report of Government Office.

II

TASKS RELATED TO ADMINISTRATIVE PROCEDURE REFORM, CONTROL, IMPLEMENTING THE SINGLE-WINDOW, INTERLINKED SINGLE-WINDOW SYSTEM IN RESOLVING ADMINISTRATIVE PROCEDURES, AND CONDUCTING ADMINISTRATIVE PROCEDURES IN THE ELECTRONIC ENVIRONMENT.

1

Guide, monitor, urge, and inspect ministries, sectors, and localities in developing plans and organizing the implementation of administrative procedure reform, control, implementing the single-window, interlinked single-window system in resolving administrative procedures, and conducting administrative procedures in the electronic environment; implementing the Program of reducing and simplifying regulations related to business activities; implementing the reporting regime to serve the direction and management of the Government and the Prime Minister.

Department of Administrative Procedures Control

Ministries, branches and localities.

Regular

Guidance, urging and inspection activities are implemented.

2

Develop guidance documents on building the Index to serve administrative direction at the ministerial, provincial and city levels.

Department of Administrative Procedures Control

Ministries, branches and localities.

September 2024

Guidance documents of Government Office.

3

Review and propose plans to reduce and simplify administrative procedures and business licenses in the fields of state management.

Department of Administrative Procedures Control

Ministries, branches and localities.

October 2024

Report of the Government Office submitted to the Prime Minister.

4

Review and propose plans to simplify internal administrative procedures under the management of the Government Office.

Department of Administrative Procedures Control

Relevant departments, agencies and units under the Government Office.

December 2024

Decision of the Prime Minister; of the Minister, Chairman of the Government Office.

5

Organize regular or extraordinary meetings with ministries, branches and localities on reform and control of administrative procedures, implementation of single-window, interlinked single-window system in resolving administrative procedures and implementation of administrative procedures in the electronic environment.

Department of Administrative Procedures Control

Ministries, branches and localities.

Regular

Briefing conferences are carried out.

6

Professional and professional training on reform and control of administrative procedures, implementation of single-window, interlinked single-window system in resolving administrative procedures and implementation of administrative procedures in the electronic environment for ministries, branches and localities.

Department of Administrative Procedures Control

Ministries, branches and localities.

Regular

Training conferences are deployed.

7

Summarize and report to the Government and the Prime Minister periodically or irregularly on the situation and results of implementing administrative procedure reform at ministries, branches and localities.

Department of Administrative Procedures Control

Ministries, branches and localities.

Regular

Report of the Office of Government submitted to the Government and Prime Minister.

8

Organize to receive and process feedback and recommendations from individuals and organizations on administrative regulations through the National Public Service Portal, Business Regulations Consultation and Lookup Portal, Administrative Procedures Reform Advisory Council, and Working Group on Administrative Procedures Reform of the Prime Minister.

Department of Administrative Procedures Control

Ministries, branches and localities.

Regular

Feedback and recommendations from individuals and organizations are received, classified and forwarded for processing.

9

Research and propose guidelines, policies, solutions, and initiatives to reform administrative procedures and related regulations; Propose replication of new models and best practices in reform and control of administrative procedures and submit them to competent authorities for decision.

Department of Administrative Procedures Control

Ministries, branches and localities.

Regular

Proposal report of the Government Office submitted to the Government and Prime Minister.

10

Announcing the results of evaluating business regulation reform efforts of ministries and agencies on the Business Regulation Consultation and Lookup Portal; Results of assessing the quality of service to people and businesses based on real-time data of ministries, branches and localities according to the set of indicators in Decision No. 766/QD-TTg dated June 23, 2022 of the Prime Minister.

Department of Administrative Procedures Control

Ministries, branches and localities.

Regular

Evaluation results are published.

III

TASK RELATED TO INFORMATION TECHNOLOGY AND DIGITAL TRANSFORMATION

1

Verify programs, plans, reports and other regular work on information technology; National database, specialized database, digital transformation.

Department of Administrative Procedures Control

Relevant Departments and Bureaus under the Government Office; ministries, branches and localities.

Regular

Verification report of Government Office.

2

Building a platform to develop interactive electronic forms and declarations on the National Public Service Portal to serve resolving administrative procedures and providing online public services.

Department of Administrative Procedures Control

Ministries, branches and localities.

Regular

Electronic forms and declarations are deployed on the National Public Service Portal.

3

Guide and urge ministries, branches and localities to optimize business processes, digitize records and results of administrative procedures, and connect online public services with the National Public Service Portal.

Department of Administrative Procedures Control

Ministries, branches and localities.

Regular

Urging and guiding activities are implemented.

4

Manage, operate, and develop the National Public Service Portal (including the National Database on Administrative Procedures, the Information System for receiving and handling feedback and suggestions on administrative regulations, the Evaluation System for the Ministry's Index of Public Service Satisfaction for citizens and businesses in implementing administrative procedures, and real-time public services in the electronic environment), and the Portal for Consultation and Lookup of business regulations.

Department of Administrative Procedures Control

Relevant Departments and Bureaus under the Government Office and service providers.

Regular

The National Public Service Portal and the Business Regulations Consultation and Lookup Portal are operated safely, effectively and completely to meet user requirements.

5

Develop, manage, and operate information systems and databases to serve the direction and management of the Government and the Prime Minister (including the National Document Interconnection Axis; Information system for meeting and handling the Government's tasks; Database management system for monitoring the implementation of tasks assigned by the Government, the Prime Minister; Government reporting information system and Information Center for direction and management of the Government, the Prime Minister; Document and work record management system of the Government Office).

Department of Administrative Procedures Control

Relevant Departments and Bureaus under the Government Office and service providers.

Regular

Information systems are developed and operated safely and effectively.

6

Organize interconnection, coordination, integration, and sharing of information and data between the Government Office and ministries, branches, and localities to serve the leadership, direction, and administration of the Government and Prime Minister.

Department of Administrative Procedures Control

Relevant agencies and units; ministries, branches and localities.

Regular

Information and data are connected and shared between levels of government.

7

Guide, urge and inspect the implementation of information technology application and digital transformation of units under the Government Office.

Department of Administrative Procedures Control

Relevant departments, agencies and units under the Government Office.

Regular

Urging and guiding activities are implemented.

8

Guide and urge ministries, branches and localities in sending and receiving electronic documents.

Administrative Department

Department of Administrative Procedures Control; ministries, branches and localities.

Regular

Urging and guiding activities are implemented.

9

Guide and urge ministries, branches and localities to update and confirm data on the database management system to monitor the implementation of tasks assigned by the Government and the Prime Minister.

Department of General Affairs

Department of Administrative Procedures Control and related departments and agencies; ministries, branches and localities.

Regular

Urging and guiding activities are implemented.

10

Develop and complete the information and data warehouses of the Information, Direction and Administration Center to serve Government leaders and Government Office leaders; Develop graphic publications (Infographic) on socio-economic information mainly to serve regular monthly Government meetings.

Department of Administrative Procedures Control

Ministries, branches and localities.

Regular

Information and data are compiled and updated; Publications and graphics are released.

11

Organize meetings (in-person or online) between the Government leaders, the Government Office leaders, and ministries, sectors, and localities at the Information Center for direction and management of the Government, the Prime Minister, especially in the operational aspects of natural disaster prevention and response, emergency response, search and rescue, and disease prevention and control

Department of Administrative Procedures Control

Relevant departments, agencies and units under the Government Office; ministries, branches and localities.

Regular

Meetings are held.

12

Manage and operate Data Centers and specialized data transmission networks to serve Party and State agencies at the Government Office; Manage digital certificates and digital signatures of the Government Office.

Department of Administrative Procedures Control

Relevant departments, agencies and units under the Government Office.

Regular

The data transmission center and network are operated safely and effectively; Digital signature and digital signature authentication services operate smoothly and stably.

13

Organize the deployment of private cloud computing infrastructure to serve the Government Office's digital transformation work.

Department of Administrative Procedures Control

Relevant units of the Government Office and service providers.

December 2024

Cloud computing infrastructure services are deployed as planned.

14

Evaluate, monitor and ensure network information security; Guide, urge and inspect compliance with regulations on network information security at the Government Office; Supplement and upgrade conditions to ensure information security and safety according to the standards of the National Data Center.

Department of Administrative Procedures Control

Relevant departments, agencies and units under the Government Office

Regular

Evaluation, guidance, urging and inspection activities are carried out.

15

Technical and technological appraisal of plans and projects regarding the application of information technology; information security in the design documentation of information systems and determination of the system's security level at the Government Office.

Department of Administrative Procedures Control

Relevant departments, agencies and units under the Government Office.

Regular

Appraisal report.

16

Complete and organize the management and operation of the electronic document storage system at the Government Office.

Administrative Department

Department of Administrative Procedures Control and service providers.

Regular

The system is completed and operates safely and effectively.

17

Manage and operate the online video conferencing system to serve the direction and administration of the Government and the Prime Minister.

Administration Department

Relevant departments, agencies and units under the Government Office.

Regular

The system operates safely and effectively.

18

Organize the connection of information for direction and administration of the Government in the network environment; Provide professional guidance and information integration with electronic information portals of ministries, ministerial-level agencies, Government agencies and People's Committees of provinces and centrally run cities.

Government e-information portal

Relevant Departments and Bureaus under the Government Office; ministries, branches and localities.

Regular

The Government's direction and administration information is connected to the electronic information portals of ministries, branches and localities in the network environment.

19

Develop a digital transformation project at the Government Electronic Information Portal.

Government e-information portal

Relevant departments and agencies under the Government Office.

June 2024

Decision to approve the Project of the Minister and Chairman.

20

Deploy information technology services for commercial software, internal software and administration, operation and development of the Government Electronic Information Portal application system.

Government e-information portal

Department of Administrative Procedures Control and related units under the Government Office

Regular

The e-information portal is operated safely, effectively and completely to meet user requirements.

21

Upgrad and develop the general website of the Department of Administrative Procedures Control.

Department of Administrative Procedures Control

Relevant units and suppliers.

December 2024

The website has been upgraded and developed.

22

Coordinate and monitor the implementation of tasks by ministries, sectors, and localities in the Scheme for developing population data, electronic identification, and authentication applications to serve the national digital transformation phase 2022–2025, with a vision towards 2030 (Scheme 06).

Department of Administrative Procedures Control

Ministry of Public Security and other ministries, branches and localities.

Regular

Activities are implemented according to the schedule assigned in the Project.

23

Coordinate to monitor and urge agencies to implement tasks in Resolution No. 175/NQ-CP dated October 30, 2023 of the Government.

Department of Administrative Procedures Control

Ministry of Public Security, Ministry of Information and Communications and related agencies.

Regular

Activities are implemented according to the schedule assigned in the Resolution.

24

Assess the need for transitioning the technical infrastructure of information technology systems serving the direction and management of the Government and the Prime Minister (the National Public Service Portal, the National Document Interconnection Axis, the National Reporting Information System, etc.) to the National Data Center.

Department of Administrative Procedures Control

Ministry of Public Security and related agencies and units.

Regular

Evaluation report of Government Office.

25

Develop regular reports (monthly, quarterly, annually) or irregularly on the situation and results of digital transformation and implementation of Project 06 at the Government Office.

Department of Administrative Procedures Control

Relevant Departments and Bureaus under the Government Office.

Regular

Report of Government Office.

26

Continue to implement procedures for hiring information technology services for information systems serving the development of e-Government and e-Government Office.

IT Project Management Board of Government Office

Relevant Departments and Bureaus under the Government Office; service providers.

Regular

IT service rental contract is signed.

IV

OTHER RELATED TASKS

1

Coordinate and assist the Prime Minister's Administrative Procedures Reform Working Group; Coordinate and assist the Prime Minister's Standing Administrative Procedures Reform Advisory Council.

Department of Administrative Procedures Control

Relevant departments and agencies; ministries, branches and members of the Board of Directors

Regular

The activities of the Working Group and Advisory Council are implemented.

2

Implement communication work on reform and control of administrative procedures.

Department of Administrative Procedures Control

CP Portal and related agencies and units.

Regular

Communication activities are deployed.

3

Implement international cooperation activities in the field of administrative procedure reform, improving the business environment and building e-Government, towards a digital Government with partners who have signed a Memorandum of Understanding.

Department of Administrative Procedures Control

Department of International Relations, Department of Internal Affairs and related units.

Regular

International cooperation activities are implemented.

4

Organize fostering and training on information security and network security for officials, civil servants, public employees and workers of the Government Office.

TCCB Department

Department of Administrative Procedures Control and related departments, agencies and units.

Regular

The training plan is issued and implemented.

5

Verify programs, plans, reports and other regular work on state administrative reform; quality management system of agencies and organizations under the state administrative system.

Department of Administrative Procedures Control

Relevant Departments and Bureaus under the Government Office; ministries, branches and localities.

Regular

Verification report of the Government Office.

6

Inspect, monitor, urge and synthesize the implementation of tasks and solutions to improve the business environment and enhance national competitiveness.

Department of Administrative Procedures Control

Relevant Departments and Bureaus under the Government Office; ministries, branches and localities.

Regular

Verification report and activities of monitoring, urging and synthesizing of the Government Office.

7

Develop an implementation plan and synthesize and periodically report on the situation and results of implementing Resolution No. 01/NQ-CP and Resolution No. 02/NQ-CP at the Government Office.

Department of Administrative Procedures Control

Relevant units under Government Office.

Regular

Plans and Reports of the Government Office