Vietnam: Requesting consumers to make payments before providing services shall be fined up to VND 20 million

16:10, 29/08/2020

Recently, the Government of Vietnam has issued the Decree No. 98/2020/NĐ-CP prescribing penalties for administrative violations against regulations on commerce, production and trade in counterfeit and prohibited goods, and protection of consumer rights.

Yêu cầu thanh toán tiền trước khi dịch vụ được cung cấp phạt đến 20 triệu, Nghị định 98/2020/NĐ-CP

According to the Decree No. 98/2020/NĐ-CP of Vietnam’s Government, a fine ranging from VND 10.000.000 to VND 20.000.000 shall be imposed upon a trader providing uninterrupted services to consumers for committing one of the following violations:

- Failing to sufficiently and clearly provide information as prescribed;

- Failing to enter into a written contract or failing to provide a copy of the contract to the consumer as prescribed;

- Requesting consumers to make payments before providing services, unless otherwise agreed between the parties;

- Failing to give a notice to the consumer at least 03 days before suspending the provision of service in case of repair, maintenance or because of other reasons, except force majeure events or otherwise prescribed by law;

- Failing to punctually inspect and handle service quality-related matters notified by consumers;

- Unilaterally terminating the signed contract or suspending provision of service without legitimate reasons;

- Refusing or obstructing the termination of service contracts by consumers;

- Forcing consumers to make payments for unused services.

Remedial measure: The violating entity is compelled to return any benefits illegally obtained from the commission of the violation of forcing consumers to make payments for unused services.

View more details at the Decree No. 98/2020/NĐ-CP of Vietnam’s Government, effective from October 15, 2020.

Ty Na

>> CLICK HERE TO READ THIS ARTICLE IN VIETNAMESE

87 lượt xem

- The legal regulations in this article are according to Vietnamese Law;
- This English translation is for reference purposes only and not a definitive translation of the original Vietnamese texts;
- Articles may be compiled from a variety of sources;
- Applicable Terms may have expired at the time you are reading;
- If you have any questions about the copyright of the article, please contact us via email banquyen@lawnet.vn