Vietnam: Failing to provide sellers with information on details of the auctions in e-commerce shall be fined up to VND 10 million

According to Article 64 of Decree No. 98/2020/NĐ-CP of Vietnam’s Government, penalties for violations against regulations on provision of e-commerce services are as follows:

1. A fine ranging from VND 1.000.000 to VND 5.000.000 shall be imposed for committing one of the following violations:

- Failing to clearly publish the procedures for receipt of and responsibility to settle customers' complaints and mechanisms for settling disputes over contracts signed on an online sales promotion website or mobile service application;

- Failing to publicly announce mechanisms for settling disputes arising from transactions conducted on e-commerce trading floor and online auction website or mobile service application;

- Failing to adequately publish information on promoted goods or services on an online sales promotion website or mobile service application as prescribed;

- Failing to provide customers with information on place and time of auction, notices of auction of goods, methods for determining buyers, notices of auction results on the online auction website or application.

2. A fine ranging from VND 5.000.000 to VND 10.000.000 shall be imposed for committing one of the following violations:

- Adopting procedures for contract conclusion which are inconsistent with regulations of law when establishing the online ordering function on the e-commerce service provision website or mobile service application allowing traders and other entities to conclude contracts;

- Failing to assist customers in protecting their lawful rights and benefits when they come into conflicts with sellers over transactions conducted on the e-commerce service provision website or mobile service application;

- Failing to make notification of auction results and send it to sellers, buyers and related parties as prescribed;

- Failing to provide sellers with information on details of the auctions they conducted at their request.

…

View more details at the Decree No. 98/2020/NĐ-CP of Vietnam’s Government, issued on August 24, 2020.

Le Vy

>> CLICK HERE TO READ THIS ARTICLE IN VIETNAMESE