Vietnam: Failing to provide complete information for customers ordering online shall be fined VND 5 million

According to Article 63 of Decree No. 98/2020/NĐ-CP of Vietnam’s Government, penalties for violations against regulations on information and transactions on e-commerce websites or mobile apps are as follows:

1. A fine ranging from VND 1.000.000 to VND 5.000.000 shall be imposed for committing one of the following violations:

- Failing to provide customers with information on traders, owner of e-commerce website or mobile application, goods, services, prices, transport, delivery, payment methods, terms and conditions of contract and contract containing general terms and conditions before they conclude contracts for using online ordering function on the e-commerce website or mobile application;

- Refusing to permit customers to review, add, modify, or confirm transaction contents before using the online ordering function on the e-commerce website or mobile application for proposing the conclusion of contract;

- Failing to clearly and adequately publish information on procedures for contract termination when establishing an e-commerce service provision website or mobile service application or another online service provision website;

- Establishing the online ordering function on an e-commerce website or mobile application but adopting procedures for contract conclusion which are inconsistent with regulations of law.

2. A fine ranging from VND 5.000.000 to VND 10.000.000 shall be imposed for committing one of the following violations:

- Using a path for providing information that is opposite to or unconformable with the one published at the zone on the e-commerce website or mobile application where this path is inserted;

- Intervening in operating systems and internet browsers at electronic devices used to access the e-commerce website or mobile application in order to force customers to save the website or install the mobile application against their expectations.

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View more details at the Decree No. 98/2020/NĐ-CP of Vietnam’s Government, issued on August 24, 2020.

Le Vy

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