Guidelines for evaluating public services for ethnic communities participating in activities at the Vietnam National Village for Ethnic Culture and Tourism

Tan Dai

11:00, 02/08/2024

Guidelines for evaluating public services for ethnic communities participating in activities at the Vietnam National Village for Ethnic Culture and Tourism are provided in Circular 05/2024/TT-BVHTTDL.

Guidelines for Evaluating Public Career Services for Ethnic Communities Participating in Activities at the Vietnam National Village for Ethnic Culture and Tourism

Guidelines for evaluating public services for ethnic communities participating in activities at the Vietnam National Village for Ethnic Culture and Tourism (Image from the Internet)

On July 17, 2024, the Minister of Culture, Sports and Touri of Vietnam issued Circular 05/2024/TT-BVHTTDL on the promulgation of criteria, quality standards, and cost norms for services supporting daily living expenses for ethnic communities invited to participate in activities at the Vietnam National Village for Ethnic Culture and Tourism.

Guidelines for evaluating public services for ethnic communities participating in activities at the Vietnam National Village for Ethnic Culture and Tourism

According to the provisions of Article 6 of the regulations promulgated with Circular 05/2024/TT-BVHTTDL, the evaluation of quality in providing public services for ethnic communities invited to participate in activities at the Vietnam National Village for Ethnic Culture and Tourism is as follows:

- Authority, evaluation time

+ The Management Board of the Vietnam National Village for Ethnic Culture and Tourism conducts periodic evaluations once a year or evaluates when requested by a competent authority. Evaluation time: before March 31 of the year following the year in which the services were provided or as required by a competent authority;

+ The service provider self-assesses according to the plan for evaluating public services of the Management Board of the Vietnam National Village for Ethnic Culture and Tourism.

- Evaluation principles

+ Objective, honest, accurate, conformable with the law;

+ Public, transparent.

- Evaluation process

+ The Management Board of the Vietnam National Village for Ethnic Culture and Tourism issues the evaluation plan for public services, guides the organization of the evaluation of public services, and sends it to the service provider being evaluated no later than 5 working days before the proposed evaluation date;

+ The service provider self-evaluates the implementation of the service provision according to the provisions of Clauses 4 and 5, Article 6 of the regulations promulgated with Circular 05/2024/TT-BVHTTDL; submits the evaluation results to the Management Board of the Vietnam National Village for Ethnic Culture and Tourism;

+ The Management Board of the Vietnam National Village for Ethnic Culture and Tourism evaluates the service quality based on the evaluation results of the service provider or directly collects information for evaluation; sends a draft evaluation result to the service provider;

+ Within 5 working days from the date of receipt of the draft evaluation result, the service provider shall respond in writing to the draft service quality evaluation result; in case of disagreement, the reasons must be clearly stated;

+ The Management Board of the Vietnam National Village for Ethnic Culture and Tourism reviews and issues the service quality evaluation result and sends it to the service provider or the requesting competent authority.

- Evaluation scorecard

No.	Criteria, Standards	Evaluation Level	Evaluation Score
1	The ethnic communities are fully and promptly ensured support costs as stipulated in Clause 1, Article 5 of the regulations promulgated with Circular 05/2024/TT-BVHTTDL when participating in activities at the Vietnam National Village for Ethnic Culture and Tourism	Prompt	30
		Not prompt	15
		Not executed	0
2	The selection, consolidation, replacement, and supplementation of ethnic groups ensure compliance with the provisions of Clause 2, Article 5 of the regulations promulgated with Circular 05/2024/TT-BVHTTDL, including:
	Regional and ethnic composition within the 54 ethnic groups of Vietnam	Good	10
		Fair	7
		Pass	5
		Fail	0
	Individuals invited are reputable members of the community, artisans, individuals capable of introducing and practicing tangible and intangible cultural heritage values of the community of Vietnamese ethnic groups, representing the ethnic groups at the local level introduced by the recommending agency	Good	10
		Fair	7
		Pass	5
		Fail	0
	Number of ethnic groups maintaining activities at least 16 groups	Pass	5
		Fail	0
	Number of individuals in each group maintaining activities at least 8 people	Pass	5
		Fail	0
	Duration of participation in activities: at least from 3 months/group	Pass	5
		Fail	0
3	Activity content ensures compliance with the provisions of Clause 3, Article 5 of the regulations promulgated with Circular 05/2024/TT-BVHTTDL, including:
	Organizing the reconstruction of cultural life, daily activities, arranging living space according to the traditional customs of the ethnic group	Good	15
		Fair	10
		Pass	5
		Fail	0
	Selection and organization of traditional games, folk songs, folk dances, folk music, traditional crafts, ethnic cuisine, reenacting rituals, traditional festivals suitable to each ethnic group according to the cultural characteristics of the ethnic group at the Vietnam National Village for Ethnic Culture and Tourism	Good	10
		Fair	7
		Pass	5
		Fail	0
	Receiving visitors, introducing cultural spaces, cultural characteristics of the ethnic group to the people and visitors	Good	10
		Fair	7
		Pass	5
		Fail	0

- Evaluation results are rated as follows:

+ A service is evaluated as „„Good‟‟ when the total score ranges from 85 - 100 points in accordance with Clause 4, Article 6 of the regulations promulgated with Circular 05/2024/TT-BVHTTDL;

+ A service is evaluated as „„Fair‟‟ when the total score ranges from 70 - 84 points in accordance with Clause 4, Article 6 of the regulations promulgated with Circular 05/2024/TT-BVHTTDL;

+ A service is evaluated as „„Pass‟‟ when the total score ranges from 50 - 69 points in accordance with Clause 4, Article 6 of the regulations promulgated with Circular 05/2024/TT-BVHTTDL;

+ A service is evaluated as „„Fail‟‟ when the total score is below 50 points in accordance with Clause 4, Article 6 of the regulations promulgated with Circular 05/2024/TT-BVHTTDL.

More details can be found in Circular 05/2024/TT-BVHTTDL which comes into force in Vietnam from September 15, 2024.

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