Tasks of the National Telephone Exchange for Child Protection in Vietnam

Tasks of the National Telephone Exchange for Child Protection in Vietnam (Internet image)

Regarding this issue, LawNet would like to answer as follows:

1. Tasks of the National Telephone Exchange for Child Protection in Vietnam

The tasks of the National Telephone Switchboard for Child Protection according to Article 22 of Decree 56/2017/ND-CP are as follows:

- To provide child protection services via telephone numbers managed by the Ministry of Labor, War Invalids and Social Affairs.

- To receive via telephone information, reports and denunciations.

- To contact related or competent persons, agencies and organizations; to seek information on risks and acts of child abuse in the mass media and Internet environment for initially verifying information, reports and denunciations.

- To send and provide information, reports and denunciations relating to or refer children at risk of abuse, abused children, disadvantaged children, parents and child caregivers to agencies, organizations and persons with child protection competence and function.

- To coordinate with agencies, organizations, individuals, child protection service providers, and persons with child protection competence and function nationwide in receiving, exchanging and verifying information, reports and denunciations on abused children or children at risk of violence, exploitation or abandonment.

- To assist commune-level child protection officers in making and implementing assistance and intervention plans for each abused child or child at risk of violence, exploitation or abandonment; to monitor and assess the making and implementation of these plans.

- To provide psychological and legal counseling for children and parents, family members and caregivers of children.

- To store, analyze and synthesize information for provision of information, reports and denunciations at the request of competent agencies, organizations and persons, for cases of child abuse, and of child protection service providers; to send regular or extraordinary reports to state management agencies in charge of children and other agencies with child protection competence and responsibility.

2. Conditions for ensuring operation of the National Telephone Exchange for Child Protection in Vietnam

Conditions for ensuring operation of the National Telephone Exchange for Child Protection in Vietnam according to Article 23 of Decree 56/2017/ND-CP are as follows:

- The National Telephone Exchange for Child Protection shall operate round the clock and be provided by the State with resources for its operation.

- The National Telephone Exchange for Child Protection may use 3-digit telephone numbers and does not collect telecommunications and counseling charges for incoming calls.

- The National Telephone Exchange for Child Protection may receive financial and technical assistance from agencies, organizations and individuals; and advertise its telephone numbers and services in accordance with law.

3. Measures to protect private information for children in the Internet environment in Vietnam

Measures to protect private information for children in the Internet environment in Vietnam according to Article 36 of Decree 56/2017/ND-CP are as follows:

- When publishing private information of a child on a network, a provider of services in the Internet environment or a person shall obtain the consent of the child’s parent(s) or caregiver and the child himself/herself if he/she is full 7 years or older; and shall ensure information safety for the child.

- Providers of services in the Internet environment shall employ measures and tools to ensure safety for private information of children and deliver warning messages when children provide or change their private information.

- Parents, caregivers and children aged full 7 years or older, and agencies, organizations and persons with child protection responsibility as prescribed by law have the right to request providers of services and persons operating in the Internet environment to remove private information of children to ensure safety and best interests of children.

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