Scope of application of the allowance regime to persons receiving citizens and processing written complaints, denunciations, petitions and reports in Vietnam

Scope of application of the allowance regime to persons receiving citizens and processing written complaints, denunciations, petitions and reports in Vietnam (Internet image) 

1. Scope of application of the allowance regime to persons receiving citizens and processing written complaints, denunciations, petitions and reports in Vietnam

According to Article 20 of Decree 64/2014/ND-CP, the allowance regime applies to persons receiving citizens and processing written complaints, denunciations, petitions and reports at citizen reception offices and places:

- Central citizen reception offices; citizen reception places of ministries, ministerial- level agencies, general departments and equivalent organizations; departments; organizations of ministries and ministerial-level agencies; the Supreme People’s Procuracy, the Supreme People’s Court, the State Audit Office; the Vietnam Fatherland Front Central Committee; and central agencies of socio-political organizations.

- Provincial-level citizen reception offices; citizen reception places of specialized agencies of provincial-level People’s Committees; agencies under specialized agencies of provincial-level People’s Committees; provincial-level People’s Procuracies, provincial-level People’s Courts; provincial-level Fatherland Front Committees; and agencies of provincial- level socio-political organizations.

- District-level citizen reception offices; citizen reception places of specialized agencies of district-level People’s Committees; district-level People’s Procuracies, district-level People’s Courts; district-level Fatherland Front Committees; and agencies of district-level socio-political organizations.

- Commune-level citizen reception places.

- Citizen reception places at government-attached agencies and units of government- attached agencies; and public service providers.

2. Conditions for citizen reception activities in Vietnam

Conditions for citizen reception activities in Vietnam according to Article 18 of Decree 64/2014/ND-CP are as follows:

- Heads of agencies, organizations and units shall assign cadres who are responsible and professionally and morally qualified to receive citizens according to practical demand; arrange convenient offices and places for citizen reception, ensure physical foundations and other conditions to serve citizen reception work; and properly implement preferential treatment policies and regimes for citizen reception officers.

- The State shall ensure funds for citizen reception activities of agencies, organizations and units. The estimation, use and settlement of funds for citizen reception activities must comply with law.

- The Government Inspectorate of Vietnam shall assume the prime responsibility for, and coordinate with related agencies in, developing a national database on citizen reception and settlement of complaints, denunciations, petitions and reports for connection nationwide.

Ministries, sectors and People’s Committees at all levels shall develop databases on citizen reception and settlement of complaints, denunciations, petitions and reports within their agencies and localities for connection to the database of the Government Inspectorate of Vietnam.

- The Ministry of Public Security and public security agencies at all levels shall ensure security, order and safety for citizen reception officers at citizen reception offices at all levels.

3. Beneficiaries of the allowance regime upon citizen reception and settlement of written complaints, denunciations, petitions and reports in Vietnam

Beneficiaries of the allowance regime upon citizen reception and settlement of written complaints, denunciations, petitions and reports in Vietnam according to Article 21 of Decree 64/2014/ND-CP are as follows:

- Cadres and civil servants of the agencies, organizations and units specified in Article 20 of Decree 64/2014/ND-CP who are assigned by competent authorities to receive citizens and process written complaints, denunciations, petitions and reports at citizen reception offices or places.

- Heads and deputy heads of agencies, organizations and units responsible for receiving citizens regularly or irregularly; cadres and civil servants appointed by competent authorities to receive citizens and process written complaints, denunciations, petitions and reports at citizen reception offices or places.

- Cadres and civil servants; officers, noncommissioned officers, soldiers, professional servicemen and defense staff in the armed forces; guards, health and transport workers who are assigned by competent authorities to collaborate in receiving citizens, maintaining security and order or ensuring medical care at citizen reception offices or places.

- Heads and deputy heads of agencies, organizations and units and cadres and civil servants assigned by competent authorities to be specialized in processing written complaints, denunciations, petitions and reports.

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