Rights and obligations of postal service users in Vietnam

Rights and obligations of postal service users in Vietnam (Internet image)

Regarding this issue, LawNet would like to answer as follows:

What is postal service?

Postal service means a service of accepting, transmitting and delivering postal articles by various modes other than electronic ones from the place of the sender to the place of the recipient through the post network.

Specifically:

- Public postal service means a postal service provided at the request of the State, including universal postal service and postal service for national defense and security tasks and other special tasks.

- Universal postal service means a postal service constantly provided to the public under weight, quality and postage conditions prescribed by competent state agencies.

(Clause 3, 4, 5, Article 3 of the Law on Postal 2010)

Rights and obligations of postal service users in Vietnam

Postal service user means an organization or individual that uses a postal service, including sender and recipient.

Postal service users have the following rights and obligations:

- To be provided by postal service providers with adequate and accurate information on postal services they use;

- To enjoy information safety and security;

- To lodge complaints about used postal services;

- To get compensations for damage under law;

- To correctly write full names and addresses of the sender and recipient;

- To provide information on postal articles;

- To be held responsible before law for postal articles;

- To comply with regulations on safety and security of postal articles;

- To fully pay postages for postal services they use, unless they are eligible for postage exemption or postage reduction as provided by law or otherwise agreed by the involved parties;

- To pay remunerations and reasonable expenses to postal service providers for carrying out procedures for importing or exporting postal articles;

- To create favorable conditions for postal service providers to deliver postal articles to their addresses or install letter boxes in places convenient for the delivery of postal articles;

- To pay compensations for damage caused to postal service providers under Article 42 of the Law on Postal 2010.

(Clause 16, Article 3 and Article 30 of the Law on Postal 2010)

Regulations on compensation liabilities of postal service users in Vietnam

Specifically, Article 42 of the Law on Postal 2010 stipulates the compensation liabilities of postal service users as follows:

- Postal service users shall pay under law compensations for damage caused to postal service providers and related parties due to sending articles or merchandise banned from sending by post specified in Article 12 or articles not packaged or wrapped under Point d, Clause 1, Article 11 of the Law on Postal 2010.

- Unless otherwise agreed by involved parties, a postal service user is not required to pay a compensation for damage in the following cases:

+ Damage is caused by the postal service provider's breach of the signed contract;

+ The postal article has been accepted according to the contract's agreement;

+ The postal service provider fails to comply with Articles 38 and 39 of of the Law on Postal 2010 on complaints and settlement of disputes.

State policies on post in Vietnam

State policies on post include:

- To build and develop a modem post sector to serve socio-economic development, maintenance of national defense and security and people's life.

- To build and perfect a competitive environment under law to encourage all economic sectors to participate in postal activities.

- To encourage the application of scientific and technological advances and the training of human resources for postal development.

- To step up international integration and cooperation and realize international commitments in the post sector.

- To apply incentive mechanisms for the provision of public postal services in areas with difficult socio-economic conditions and areas with exceptionally difficult socio-economic conditions.

(Article 5 of the Law on Postal 2010)

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