Regulations on ratings of tourist accommodation establishments in Vietnam

Categories of tourist accommodation establishments in Vietnam

Pursuant to Article 48 of the Law on Tourism 2017, categories of tourist accommodation establishments include:

- Hotel.

- Tourist villa.

- Tourist apartment.

- Cruise ship.

- Tourist guest house.

- Houses with rooms for rent.

- Tourist campsite.

- Other tourist accommodation establishments.

Regulations on ratings of tourist accommodation establishments in Vietnam (Internet image)

Conditions for tourist accommodation service business in Vietnam

Pursuant to Article 49 of the Law on Tourism 2017, the conditions for tourist accommodation service business:

- Have registered business in accordance with regulations of law;

- Meet the conditions for security and order, fire prevention and fighting, environmental protection and food safety in accordance with regulations of law;

- Meet the minimum conditions for infrastructure and services provided for tourists.

Ratings of tourist accommodation establishments in Vietnam

Pursuant to Article 50 of the Law on Tourism 2017, the owner of a tourist accommodation establishment may voluntarily apply for rating of the establishment by a competent authority.

Hotels, tourist villas, tourist apartments and cruise ships shall be rated according to the national standards. Tourist accommodation establishments shall be rated according to a 05 star system.

The power to rate tourist accommodation establishments:

- The General Department of Tourism has the power to assign 04-star and 05-star ratings.

- The tourism authority of the province shall assign as 01-star, 02-star and 03-star ratings.

An application for rating of a tourist accommodation establishment includes:

- An application form for rating of a tourist accommodation according to the form specified by the Minister of Culture, Sports and Tourism.

- A self-assessment form of the quality of the tourist accommodation establishment in accordance with the regulations of the national standards in rating of tourist accommodation establishments.

- The list of managers and employees of the tourist accommodation establishment;

- Certified true copy of qualifications, certificate of professional training and certificate of the working experience in tourism industry of the managers of the tourist accommodation establishment.

The procedures for rating a tourist accommodation establishment:

- The owner of the tourist accommodation establishment shall submit 01 application to a competent authority specified in Clause 3 of this Article. In case the application is invalid, within 03 working days from the day on which that application is received, the competent authority must issue a written notice and clearly state the contents that need revising;

- Within 30 days from the day on which a valid application is received, the competent authority shall take charge and cooperate with the socio-professional organization for tourism in rating the tourist accommodation establishment; in case of refusal to rate, a written response stating reasons thereof must be given.

A decision on rating of a tourist accommodation establishment is valid for 05 years. After the expiry of the decision, the owner of the tourist accommodation establishment wishes to reapply for rating of his/her tourist accommodation establishment, he/she shall comply with regulations specified in Clauses 4, 5 and 7 of this Article.

The fees for rating of the tourist accommodation establishment shall comply with regulations of the law on fees and charges.

The rating plate of a rated tourist accommodation establishment shall be displayed at its main entrance gate.

Mai Thanh Loi

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