Regulations on information in the database of reception of citizens and handling of complaints, denunciations in Vietnam

Regulations on information in the database of reception of citizens and handling of complaints, denunciations in Vietnam (Internet image) 

Decree 55/2022/ND-CP prescribes National database of reception of citizens, processing of submissions and handling of complaints, denunciations, petitions and feedback.

Regulations on information in the database of reception of citizens and handling of complaints, denunciations in Vietnam

1. Information updated to database of reception of citizens and handling of complaints, denunciations in Vietnam

- Information about citizen reception:

+ Full names and addresses of citizens;

+ Contents and results of citizen reception.

- Information about submission processing:

+ Type of submission: complaints, denunciation forms, complaints, feedback forms and submissions containing different contents;

+ Submissions eligible for processing;

+ Submissions within the power to handle;

+ Submissions to be transferred to: National Assembly, agencies of the National Assembly, agencies affiliated to National Assembly’s Standing Committee, People's Councils at all levels; state administrative agencies;

Proceeding agencies, enforcement agencies; State Audit Office of Vietnam; political organizations, socio-political organizations, socio-political-professional organizations, social organizations, socio-professional organizations, religious organizations; public service providers, state-owned enterprises; other agencies, organizations and units;

+ Rejected submissions and submission guidelines;

+ Withdrawn submissions;

+ Archived submissions.

- Information about complaints:

+ Full names and addresses of complainants;

+ Full names and addresses of authorities, organizations and individuals against which complaints are filed;

+ Summary of complaints and progress of complaints;

+ First decisions on complaint handling; second decisions on complaint handling;

+ Results of implementation of legally effective complaint handling decisions.

- Information about denunciations:

+ Full names and addresses of denouncers;

+ Full names and addresses of denounced parties;

+ Summary of denunciations and progress of denunciations;

+ Conclusion on denunciations; decisions to handle denounced violations;

+ Results of implementation of conclusion on denunciations.

- Information about petitions and feedback:

+ Full names and addresses of persons sending petitions and feedback;

+ Summary of petitions and feedback;

+ Results of handling of petitions and feedback.

- Periodic reports, case reports, thematic reports and ad hoc reports on reception of citizens, processing of submissions and handling of complaints, denunciations, petitions and feedback shall be updated as requested by the Government Inspectorate.

2. Sources of information updated to database of reception of citizens and handling of complaints, denunciations in Vietnam

- Citizen reception, submission processing; receipt and handling of petitions and feedback directly related to legitimate rights and interests of persons sending petitions and feedback; complaint cases with notices of complaint acceptance, denunciation cases with decisions on denunciation acceptance from the effective date of Decree 55/2022/ND-CP.

- Cases with legally effective decisions on complaint handling, cases with denunciation conclusions from March 15, 2018 before the effective date of Decree 55/2022/ND-CP.

- Complicated and protracted complaint and denunciation cases other than those specified in clauses 1 and 2 of Article 7 of Decree 55/2022/ND-CP updated according to the written request of the Government Inspectorate.

3. Time of entry of information into the database of reception of citizens and handling of complaints, denunciations in Vietnam

- For the cases specified in clause 1 Article 7 of Decree 55/2022/ND-CP, the responsible agency shall carry out updating immediately after receipt of the notice of complaint acceptance or decision on denunciation acceptance or any petition/feedback and carry out updating during the process of citizen reception, submission processing or complaint, denunciation, petition or feedback handling.

- For the cases specified in clause 2 Article 7 of Decree 55/2022/ND-CP, the responsible agency shall carry out updating within 12 months from the effective date of this Decree.

- For the cases specified in clause 6 Article 6 and clause 3 Article 7 of Decree 55/2022/ND-CP, the responsible agency shall carry out updating within 15 days from the receipt of the Government Inspectorate’s written request.

4. Updating of additions and adjustments to database of reception of citizens and handling of complaints, denunciations in Vietnam

Within 05 working days from the date on which it is found that information in the database is insufficient or inaccurate or there is any discrepancy between electronic data and physical documents, the agency responsible for data updating shall conduct a check and update the additions or adjustments.

Duong Chau Thanh

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