Procedures for formulation and adoption of solutions for assurance of provision of electronic administrative procedures in Vietnam

Procedures for formulation and adoption of solutions for assurance of provision of electronic administrative procedures in Vietnam (Internet image)

Regarding this matter, LawNet would like to answer as follows: 

1. Procedures for formulation and adoption of solutions for assurance of provision of electronic administrative procedures in Vietnam

Procedures for formulation and adoption of solutions for assurance of provision of electronic administrative procedures in Vietnam according to Article 23 of Decree 45/2020/ND-CP is as follows:

- Authorities and units in charge of controlling administrative procedures shall cooperate with specialized bodies and units of ministries, ministerial-level agencies, Vietnam Social Security and provincial People's Committees in reviewing connected administrative procedure groups and prioritized administrative procedures that have been approved; and simplifying components of applications via assessment of available data sources and information provision and integration readiness during handling of electronic administrative procedures using the following solutions:

+ Add to electronic forms information from the application’s components that could be inspected/verified due to data sharing/integration between information systems and databases. The applicant is not required to submit, upload or cite these components; 

+ Request the applicant to upload legally valid electronic copies and/or electronic authentic copies of documents containing results of previous administrative procedures and issued by competent authorities or to cite these documents;

+ Request the applicant to upload qualified electronic authentic copies of documents that do not contain administrative procedure results issued by competent authorities and take responsibility for the accuracy of these documents.

- Procedure for and duration of handling of administrative procedures and other components of administrative procedures shall be simplified by application of information technology in receipt and handling of applications.

 Identify technical solutions for handling of administrative procedure; solutions for identification and safety assurance levels of electronic authentication methods; solutions for use and sharing/integration of information with relevant public services and data sources; and other technical solutions.

- Based on the simplification options and solutions mentioned in Clauses 1 and 2 of Article 23 of Decree 45/2020/ND-CP, heads of ministries, ministerial-level agencies and provincial People's Committees shall direct provision of electronic administrative procedures in a manner that meets technical standards for interface, access, interaction, data sharing and connection, retention and security according to regulations.

- A service shall be provided experimentally for 02 months and completed before it is officially put into use on a ministerial-level or provincial public service portal and the national public service portal.

2. Regulations on review and assessment of provision of electronic administrative procedures in Vietnam

Regulations on reviewing and evaluating the provision of administrative procedures in the electronic environment in Vietnam according to Article 24 of Decree 45/2020/ND-CP are as follows:

- The authorities in charge of assurance of provision of electronic administrative procedures according to Article 19 of this Decree may review and assess provision of electronic administrative procedures.

- Authorities and units in charge of controlling administrative procedures shall cooperate with specialized bodies and units of ministries, ministerial-level agencies, Vietnam Social Security and provincial People's Committees in drawing up lists of existing electronic administrative procedures to be reviewed and assessed on the basis of:

+ Directions of the Government or the Prime Minister;

+ Decisions of Ministers, heads of ministerial-level agencies and Chairpersons of People’s Committees of provinces and central-affiliated cities;

+ Feedback, propositions and assessment results concerning electronic administrative procedures from organizations and individuals.

- Office of the Government shall review and assess provision of electronic administrative procedures independently for the following cases:

+ According to directions of the Government or the Prime Minister;

+ Groups of related administrative procedures within the competence of multiple ministries and local governments;

+ Administrative procedures integrated into or provided on the national public service portal that are regarded as complicated or difficult or affect business operations of business entities and people’s daily life.

- Review and assessment of provision of electronic administrative procedures shall include administrative procedure review and assessment in accordance with regulations on administrative procedure control and assessment of solutions for assurance of provision of electronic administrative procedures.

- Ministers, heads of ministerial-level agencies and Chairpersons of provincial People’s Committees shall direct improvement of provision of electronic administrative procedure based on review and assessment results.

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