Methods of reflection and petition on the website of the Ministry of Home Affairs in Vietnam

Methods of reflection and petition on the website of the Ministry of Home Affairs in Vietnam (Internet image)

1. Contents of feedback and recommendations on the website of the Ministry of Home Affairs in Vietnam

- The administrative mechanisms, policies, and procedures of the Ministry of Home Affairs and the Home Office are not consistent with reality, inconsistent, or contrary to the provisions of law.

- Acts of delay, trouble, or failure to comply; improper implementation of regulations; improper behavior of officials and civil servants; officials of the Ministry of Home Affairs and the Home Affairs sector in the performance of official duties and professional activities.

- Solutions, initiatives, and proposals to amend and promulgate new regulations on mechanisms, policies, and administrative procedures related to the state management functions of the Ministry of Home Affairs and the Home Affairs sector.

(Article 4 Regulations on receiving, processing and responding to complaints and suggestions of people and businesses on the website of the Ministry of Internal Affairs issued together with Decision 852/QD-BNV)

2. Methods of reflection and petition on the website of the Ministry of Home Affairs in Vietnam

- People and businesses access the address on the Internet, http://phananh.moha.gov.vn, to send feedback and recommendations.

- People and businesses can send feedback and recommendations via text message (SMS) to the number 8088.

- People and businesses can directly reflect and make recommendations by calling the hotline at 1900-1547.

(Article 5 Regulations on receiving, handling and responding to complaints and petitions from people and businesses on the website of the Ministry of Internal Affairs issued together with Decision 852/QD-BNV)

3. Requirements for reflections and petitions on the website of the Ministry of Home Affairs in Vietnam

Requirements for complaints and petitions sent through the PAKN Information System:

- Use Vietnamese.

- Clearly state the contents of feedback and recommendations specified in Article 4 of this Regulation.

- Have full information about the name, contact address, phone number, and email address of the people and businesses sending complaints and recommendations.

(Article 6 Regulations on receiving, handling and responding to complaints and suggestions of people and businesses on the website of the Ministry of Internal Affairs issued together with Decision 852/QD-BNV)

4. Time limit for handling and replying to complaints and petitions on the Ministry of Home Affairs website in Vietnam

- The time limit for handling and replying to complaints and petitions is 20 days from the date of receipt of complaints and recommendations; if after this time limit they have not yet been processed, every 07 working days, agencies and units update the handling situation into the PAKN information system or via email, phone, or text message to inform people and businesses.

- For complaints and recommendations with handling results,
Within 02 working days, agencies and units update the results into the PAKN information system or via email to reply to people and businesses.

- In case the reflections and recommendations have contents related to the protection of state secrets or in the process of processing information under the protection of state secrets, the reply process must be carried out and managed in a confidential mode, without updating information on the PAKN Information System.

(Article 10 Regulation on receiving, processing and responding to complaints and suggestions of people and businesses on the website of the Ministry of Internal Affairs issued together with Decision 852/QD-BNV)

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