Levels of online public services of a regulatory body in Vietnam

Levels of online public services of a regulatory body in Vietnam (Internet image)

Regarding this issue, LawNet would like to answer as follows:

1. What is online public service of a regulatory body?

Public administrative service means a not-for-profit service related to law enforcement, which is provided by a regulatory body to organizations and individuals in the form of legally valid documents or notifications of performance results in the domains under management of that regulatory body.

Each public administrative service is associated with one or more administrative procedure(s) to handle a specific affair related to an organization or individual.

Online public service of a regulatory body means a public administrative service or another service electronically provided by a regulatory body to organizations and individuals.

(Clause 4, 5, Article 3 of Decree 42/2022/ND-CP)

2. Levels of online public services of a regulatory body in Vietnam

Specifically, in Clause 1, Article 11 of Decree 42/2022/ND-CP, every regulatory body shall provide online public services at 02 levels as follows:

(i) Wholly online public service, which is a service making sure that all information about administrative procedures are provided and administrative procedures in are processed and handled online. Results are returned online or via the public postal service.

(ii) Partially online public service, which is an online public service failing to satisfy the conditions specified at (i).

Regulatory bodies shall apply information technology and digital technology to the maximum in the process of providing and processing online public services, except for cases where service users are required to be present at a regulatory body or the regulatory body has to conduct on-site verification in accordance with regulations of law.

3. Regulations on the list of online public services in Vietnam

The list of online public services shall comply with the provisions of Article 12 of Decree 42/2022/ND-CP as follows:

- The list of and information about online public services must be updated on the National Database of Administrative Procedures, synchronized and published on ministerial and provincial public service portals.

- Online public services shall be organized and classified according to users (organizations and individuals), service groups (by topics), levels and agencies in charge to facilitate the search and use thereof.

- Upon being provided online, online public services shall be standardized and synchronized in terms of their codes and names; attached e-forms; instructions for use;

Instructions on the handling process provided by regulatory bodies and the results of online public services with the National Database of Administrative Procedures. Such standardization shall be published together with the user guide according to each online public service.

- Online public services under the authority of regulatory bodies at all levels in provinces which are rendered online by Ministries and central authorities shall be integrated, disclosed and synchronized with information relating to receipt and processing of dossiers on the National Public Service Portal and the provincial information system for handling administrative procedures.

- Regulations on e-identification and e-authentication of subjects participating in online public service transactions must be clearly defined and publicized on public service portals and comply with regulations of law on e-identification and e-authentication.

4. Responsibility for providing online public services of a regulatory body in Vietnam

According to Clause 1, Article 15 of Decree 42/2022/ND-CP, every regulatory body providing online public services shall:

- Reform its organizational structure and business process in order to apply information technology and digital technology to the maximum during provision of online public services.

- Provide services for users accessing online public services from different channels in an equal manner without discrimination.

- Connect various channels in order for users to access information on different channels during a visit.

- Readily, proactively and promptly provide online public services which are convenient, easy and quick, and individualize requests of organizations and individuals.

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