Latest regulations on levels of online public services in Vietnam

Latest regulations on levels of online public services in Vietnam (Internet image) 

1. Latest regulations on levels of online public services in Vietnam

Article 11 of Decree 42/2022/ND-CP stipulates the levels of online public services as follows:

* Every regulatory body shall provide online public services at 02 levels as follows:

- Wholly online public service, which is a service making sure that all information about administrative procedures are provided and administrative procedures in are processed and handled online. Results are returned online or via the public postal service.

- Partially online public service, which is an online public service failing to satisfy the conditions specified at point a clause 1 of Article 11 of Decree 42/2022/ND-CP.

Regulatory bodies shall apply information technology and digital technology to the maximum in the process of providing and processing online public services, except for cases where service users are required to be present at a regulatory body or the regulatory body has to conduct on-site verification in accordance with regulations of law.

* For online public services that permit organizations and individuals to submit dossiers online, regulatory bodies shall:

- Apply public digital signatures or specialized digital signatures to specialized applications to meet the digital signature requirements in the process of rendering online public services.

- Develop and use interactive e-forms as prescribed.

- Connect and exploit data from national databases, specialized databases and shared databases of other regulatory bodies to automatically fill out e-forms and simplify documentation, adhering to the principle that each organization/individual only has to provide information once to regulatory bodies upon performing online public services.

The connection and sharing of data between regulatory bodies shall comply with the regulations set out in Decree 47/2020/ND-CP on management, connection and share of digital data of regulatory agencies

* The Office of the Government shall provide guidelines for reviewing and assessing administrative procedures to meet the requirements for development of online public services at the levels specified in Decree 42/2022/ND-CP.

* The Ministry of Information and Communications shall provide guidance on technical criteria for assessing and rating online public services; provide guidance and technical regulations on integration of digital signatures or digital signature application on public service portals.

2. List of online public services in Vietnam

Article 12 of Decree 42/2022/ND-CP stipulates the list of online public services in Vietnam as follows:

- The list of and information about online public services must be updated on the National Database of Administrative Procedures, synchronized and published on ministerial and provincial public service portals.

- Online public services shall be organized and classified according to users (organizations and individuals), service groups (by topics), levels and agencies in charge to facilitate the search and use thereof.

- Upon being provided online, online public services shall be standardized and synchronized in terms of their codes and names; attached e-forms; instructions for use; instructions on the handling process provided by regulatory bodies and the results of online public services with the National Database of Administrative Procedures. Such standardization shall be published together with the user guide according to each online public service.

- Online public services under the authority of regulatory bodies at all levels in provinces which are rendered online by Ministries and central authorities shall be integrated, disclosed and synchronized with information relating to receipt and processing of dossiers on the National Public Service Portal and the provincial information system for handling administrative procedures.

- Regulations on e-identification and e-authentication of subjects participating in online public service transactions must be clearly defined and publicized on public service portals and comply with regulations of law on e-identification and e-authentication.

To Quoc Trinh

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