Duration of processing of registration requests for eID accounts in Vietnam

Duration of processing of registration requests for eID accounts in Vietnam (Internet image)

Regarding this issue, LawNet would like to answer as follows:

1. Duration of processing of registration requests for eID accounts in Vietnam

According to Article 17 of Decree 59/2022/ND-CP, upon receipt of all valid request documents prescribed in Decree 59/2022/ND-CP, the competent Police shall process the registration request for an eID account within the following duration:

- For any Vietnamese citizen who is holding a chip-based ID card: The maximum duration of completion of processing of the registration requests for level-1 eID accounts and level-2 eID accounts shall be 01 and 03 working days, respectively. For any Vietnamese citizen who does not hold a chip-based ID card: 

The maximum duration of completion of processing of the registration requests for eID accounts shall be 07 working days.

- For foreigners: The maximum duration of completion of processing of the registration requests for level-1 eID accounts shall be 01 working day; for level-2 eID accounts, if the applicant’s portrait photo and fingerprint is available in the national entry/exit database, 03 working days; for level-2 eID accounts, if the applicant’s portrait photo and fingerprint is available in the national entry/exit database, 07 working days.

- For non-person entities:

= The maximum duration of completion of processing of the registration requests for eID accounts shall be 01 working day if verifiable information about the requesting entity already exists in the national database or specialized databases.

= The maximum duration of completion of processing of the registration requests for eID accounts shall be 15 working day if verifiable information about the requesting entity is not available in the national database or specialized databases.

2. Activation of eID accounts in Vietnam

The time limit for activation of eID accounts according to Article 18 of Decree 59/2022/ND-CP is as follows:

EID holders can activate their eID accounts on the VNelD app within 07 days of receipt of notifications of approval for eID account registration requests.

Within 07 days after receipt of the notification, if any eID account is not activated, the eID holder must contact the electronic identification and authentication regulator via the receiver switchboard and address issues related to electronic identification and authentication requirements to activate the eID account pending activation.

3. Regulations on getting connected and access to eID accounts created by the electronic identification and authentication system in Vietnam

Regulations on getting connected and access to eID accounts created by the electronic identification and authentication system according to Article 22 of Decree 59/2022/ND-CP as follows:

- In order for individuals or non-person entities to get connected to the electronic identification and authentication system, the following conditions must be satisfied:

= Their information facilities and systems must be in place to get connected to the electronic identification and authentication system;

= Their information systems helping in getting connected to the electronic identification and authentication system must meet level-3 or higher-level safety requirements for information systems set out by law.

- Documentation requirements and procedures for application for connection to the system:

= Any individual or non-person entity wishing to get connected to the electronic identification and authentication system sends the written request for connection to the electronic identification and authentication regulator, clearly stating the scope and purposes of connection, and other papers or documents evidencing satisfaction of conditions for connection set out in clause 1 of Article 22 of Decree 59/2022/ND-CP.

= Based on the connection conditions specified in clause 1 of Article 22 of Decree 59/2022/ND-CP, the scope and purposes of connection of individuals or non-person entities requesting connection, the electronic identification and authentication regulator conducts site inspection and issues decisions on whether connection is permitted or not.

= Within 30 days of receipt of the connection request, the electronic identification and authentication regulator considers issuing a decision to permit connection in writing; in case of rejection, a written response, clearly stating reasons, must be sent.

- Getting connected to the system:

= After receiving the written consent to connecting the electronic identification and authentication system with information systems of individuals or non-person entities, electronic authentication service providers can make connection through service contracts with these connection-requesting individuals or non-person entities.

= Electronic authentication service providers can cease connection if these contracting individuals or non-person entities are in breach of contractual terms and conditions. Electronic authentication service providers must report on this case in order for the electronic identification and authentication regulator to notify the connection-requesting individual or non-person entity.

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