Propagating and disseminating to employees information about registering and using e-transaction accounts with tax authorities in Vietnam

Propagating and disseminating to employees information about registering and using e-transaction accounts with tax authorities in Vietnam

To be specific, in implementing the directives of the Government of Vietnam and the Ministry of Finance regarding administrative procedure reform, the development of e-government, and the national digital transformation program, the Tax sector has intensified efforts towards modernization and the application of IT to assist taxpayers (NNT) in swiftly and conveniently filing, paying, and processing electronic tax refunds in Vietnam.

Since 2022, the General Department of Taxation has launched the Etaxmobile application, assisting taxpayers in easily searching for tax information, paying taxes electronically, and carrying out related procedures in Vietnam.

Recently, the Large Enterprise Tax Department has received several complaints and petitions under the names of employees at income-paying organizations directly managed by the Large Enterprise Tax Department regarding inaccurate reflections about the process of personal income tax refunds. However, when the officials from the Large Enterprise Tax Department directly communicated with the employees, they received incorrect feedback on the information reported.

To ensure the rights and interests of the taxpayers, the Large Enterprise Tax Department requests that enterprises and income-paying organizations:

- Propagate and disseminate to employees the registration and use of electronic transaction accounts with tax authorities to facilitate the finalization and refund of personal income tax, cooperate with the Large Enterprise Tax Department to support and encourage employees to install and use the EtaxMobile application. Individual taxpayers must absolutely not provide personal information, account information, or passwords to others to avoid exploitation and fraudulent use of accounts illegally.

- To promptly resolve the issues of individual taxpayers, income-paying organizations should capture and compile employees' feedback and issues related to tax finalization and personal income tax refunds to send to tax authorities for prompt guidance. Income-paying organizations should propagate and disseminate to employees that if issues arise in tax finalization, tax exemption and reduction, or personal income tax refunds, they should raise concerns with the contact point at the income-paying organization for recommendations to the Large Enterprise Tax Department for resolution.

- When taxpayers detect impersonation acts or receive information signaling impersonation, they should immediately inform tax authorities and the income-paying organizations to be checked, promptly verified, and take measures to avoid damage.

- Taxpayers should not download or install applications through unofficial links (URLs) or other unofficial instructions, noting some signs of fraudulent applications, such as regular requests to grant permissions to view the screen, input data, and control the screen during installation.

- Applications provided by the General Department of Taxation can be found at the following addresses: The Tax Declaration Support Application (HTKK) is available on the tax sector's information portal at: https://www.gdt.gov.vn; The electronic tax service portal is available at: https://thuedientu.gdt.gov.vn; The eTax Mobile application is available via Google Play (for devices using the Android operating system), Apple Store (for devices using the iOS operating system).

More details can be found in Official Dispatch 1345/CT-QLT2 of 2024.

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