Procedure for Resolving Audit Complaints

00:21, 12/07/2024

According to Decision 03/2016/QD-KTNN regulating the resolution of complaints (KN) by audited entities, effective from September 11, 2016, the general procedure for resolving audit complaints is as follows:

- Step 1: Receive the document submitted by the audited unit;- Step 2: The audit leading unit categorizes and processes the document from the audited unit:- Immediately issue a response document to the audited unit according to the hierarchy when maintaining the audit results;- Process, review, verify, and draft a decision on resolving audit complaints if it is deemed necessary to change the audit results.- Step 3: Depending on the case and hierarchy, the audit leading unit forwards the draft resolution decision:- To the General Affairs Department and the Regime and Quality Control Department for advice on resolving the first complaint;- To the General Affairs Department, the Regime and Quality Control Department, and the Legal Department for advice on resolving the second complaint.- Step 4: The General Affairs Department organizes the compilation of resolution approaches from step 2 and step 3, then submits them to the State Auditor General or authorized personnel for review and opinion;- Step 5: Sign the resolution document according to the hierarchy.

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