Principles for forming economic and technical norms for public services in Vietnam

Principles for forming economic and technical norms for public services in Vietnam

Principles for forming economic and technical norms are as follows:

- Economic - technical norms in this Regulation are the maximum levels, guaranteed to accurately and fully calculate labor costs, machinery and equipment waste and material waste (direct waste) to complete the provision of public services according to quality criteria and standards.

- Meeting the general structural requirements of all types of economic - technical norms, ensuring advanced averageness, stability, uniformity, and inheritance of previous economic - technical norms.

- Every 5 years, the agency in charge of developing economic-technical norms reviews and evaluates the criteria, quality standards, and norms issued to make timely adjustments in accordance with reality (if necessary).

Assessing quality of public service provision in Vietnam

Specifically, assessing the quality of providing public services is as follows:

- Jurisdiction to evaluate:

+ Agencies, organizations, and individuals as prescribed in Clause 4 of Article 37 of the Library Law;

+ Agencies, organizations, and individuals using public services.

- Evaluation time:

+ Once a year, according to the evaluation period of library activities specified in Clause 3 of Article 4 of Circular 05/2020/TT-BVHTTDL, for services performed by the library itself according to its functions and tasks.

+ After completing the provision of services to other libraries, agencies, organizations, or individuals in need.

+ At the request of state management agencies.

- Evaluation content, criteria, methods, and procedures:

Based on the purpose of evaluation, comply with the provisions of Article 37 of the Library Law, Circular 05/2020/TT-BVHTTDL; TCVN 11774:2016 (ISO 11620:2014) on  Information and Documentation - Set of indicators to evaluate library activities, TCVN 12843:2019 on Information and Documentation - Library statistics, TCVN 12103:2017 (ISO 16439:2014) on Information and Documentation - Methods and procedures for assessing the impact of libraries and regulations of specialized laws.

- Evaluation results are classified as follows:

+ A service is evaluated as good when it meets at least 95% of the service quality standards specified in Article 10, Article 14, Article 18, Article 22, and Article 26 of the Regulations issued together with Circular 16/2023/TT-BVHTTDL;

+ A service is rated good when it meets at least 90% of the service quality standards specified in Article 10, Article 14, Article 18, Article 22, and Article 26 of the Regulations issued together with Circular 16/2023/TT-BVHTTDL;

+ A service is assessed as satisfactory when it meets at least 80% of the service quality standards specified in Article 10, Article 14, Article 18, Article 22, and Article 26 of the Regulations issued together with Circular 16/2023/TT-BVHTTDL.

More details can be found in Circular 16/2023/TT-BVHTTDL, taking effect on March 1, 2024.

>> CLICK HERE TO READ THIS ARTICLE IN VIETNAMESE