Hotline for Reporting Environmental Pollution Operates 24/24

13:49, 11/07/2024

On October 10, 2017, the Ministry of Natural Resources and Environment (TNMT) issued Directive 03/CT-BTNMT on strengthening the reception and handling of feedback and recommendations from organizations and individuals concerning environmental pollution via the hotline.

The Ministry requires the establishment and operation of a hotline (including phone number and email address) that operates continuously, 24 hours a day, 7 days a week, including weekends and holidays:

- The General Department of Environment shall establish and publicly announce the central hotline, making it public on mass media and the electronic information portals of the Ministry of Natural Resources and Environment (TNMT) and the General Department of Environment.

Completion Time: Before October 30, 2017.- The Department of Natural Resources and Environment (TNMT) shall establish and rectify the local hotline, making it public on mass media and the electronic information portal of the Department of TNMT.

Completion Time: Before November 15, 2017.

The General Department of Environment and the Department of TNMT are responsible for arranging staff to be on duty 24/24 hours to receive and handle feedback and recommendations received through the hotline regarding the environmental pollution situation in the area.

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