Guidance on the Second Handling of Labor Complaints

20:09, 10/07/2024

Decree 24/2018/ND-CP issued on February 27, 2018, stipulates the resolution of complaints and denunciations in certain labor-related fields.

Regulations on the resolution of the second complaint are stipulated as follows:

- Within 30 days from the expiration of the time limit for resolving the first complaint without resolution or disagreement with the resolution result, the second complaint shall be initiated;- In cases of remote and difficult-to-access areas, the time limit may be extended up to 45 days;- Within 07 working days from the date of receiving a valid complaint, the competent authority must notify in writing the acceptance of the complaint for resolution;- For complaints transferred by other agencies, organizations, or individuals, a written notice of acceptance for resolution must be sent to the agency, organization, or individual that transferred the complaint;- If the acceptance is refused, the reason must be clearly stated.

Decree 24/2018/ND-CP is effective from April 15, 2018.

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