Contents of assessing the quality of public non-business services in the training of officials and public employees in Vietnam

Contents of assessing the quality of public non-business services in the training of officials and public employees in Vietnam

Contents of assessment of the quality of public non-business services funded by the state budget in the field of Home Affairs in terms of fostering officials and public employees include:

- Programs and documents;

- Student;

- Lecturers;

- Facilities and support activities;

- Training course;

- Effective training.

Guidelines for assessing the quality of public non-business services in the training of officials and public employees in Vietnam

- The evaluation of service quality is carried out on the basis of the evaluation criteria in the Appendix attached to Circular 07/2023/TT-BNV according to the scoring method, a 100-point scale.

Service quality is assessed according to the following levels:

+ Good: The total score is from 70 points to less than 80 points.

+ Pass: The total score is from 50 points to less than 70 points.

+ Failed: Total score less than 50 points.

- Acceptance of volume, quality, and payment of services:

+ When the service quality is assessed as satisfactory or higher, it will be tested for acceptance and paid according to the provisions of the State Budget Law and other laws.

+ Service quality is assessed at a good level as one of the bases for ordering agencies to consider and prioritize the selection of suppliers when deploying similar services according to current state regulations.

- Evaluation of service quality:

+ The head of the ordering agency submits to the competent authority to establish a Service Quality Evaluation Council to determine the level of achievement as a basis for testing and taking over the service volume, quality, and payment.

+ The Service Quality Evaluation Council has an odd number of members and at least 05 members, including: the Chairman is the head of the ordering agency; 01 Vice President is the deputy head of the ordering agency; members are representatives of related units and experts with experience in the field of training and retraining; 01 secretary of the Council.

+ The service quality assessment council works on the principles of democratic centralism and unified discussion. The survey results obtained from the quality evaluation forms for fostering officials and public employees (if any) are the basis for the Council to consider and evaluate the service quality.

- The supplier shall make and finalize funds in accordance with the Law on State Budget and current regulations on advances, management, and use of the state budget.

Circular 07/2023/TT-BNV takes effect from August 1, 2023.

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