Harassment of consumers through marketing of products against their will is prohibited

In the draft Law on Protection of Consumer Rights (amended), the Ministry of Industry and Trade proposes to ban business organizations and individuals from harassing consumers through marketing products and services against the will of consumers. consumed twice or more or engaged in other acts that obstruct or affect the normal work and life of consumers.

Prohibit forcing or preventing consumers from registering or using other online intermediary platforms as a mandatory condition for using the service.

The draft Law on Protection of Consumer Rights (amended) proposes many prohibited acts for business organizations and individuals, for online intermediary platforms... Accordingly, organizations and individuals are prohibited. Business people perform the following acts:

- Deception or confusion to consumers through advertising activities or concealing, providing incomplete, false and inaccurate information about products and services provided by business organizations and individuals. grant; prestige, business ability, ability to provide products and services;

- Coercing consumers through the implementation of one of the acts of using force, threatening to use force or other measures causing damage to life, health, honor, reputation, dignity, property consumer products; taking advantage of consumers' difficult circumstances or taking advantage of natural disasters or epidemics to force transactions;

- Failing to ensure the quality of products and services as prescribed by law, causing damage to the life, health and property of consumers; does not compensate, return money or exchange products or services to consumers by mistake.

In addition, the draft also clearly states that it is forbidden to perform illegal multi-level selling acts specified in Clause 3, Article 44 of this Law.

Online intermediaries must not force consumers to use the service

Draft regulations, ban online intermediary platforms from performing the following acts:

- Forcing or preventing consumers from registering or using other online intermediary platforms as a mandatory condition for using the service;

- Limiting consumers' choices through unreasonable prioritization of product selection between organizations and individuals providing business on the platform;  

- Using measures to prevent display or display dishonestly the results of feedback and evaluation of consumers about products and services; organizations and individuals doing business on the platform;

- Preventing consumers from removing pre-installed software and applications or forcing users to install software and applications with online intermediary platform services.

Handling of violations of the law on consumer protection

Individuals who violate the law on protection of consumer interests shall, depending on the nature and seriousness of their violations, be administratively sanctioned or examined for penal liability. provisions of law.

Organizations that violate the law on protection of consumers' interests shall, depending on the nature and seriousness of their violations, be administratively sanctioned, and if they cause damage, they must pay compensation in accordance with law.

The Government shall detail the sanctioning of administrative violations in the protection of consumer interests.

Lan Phuong

Source: Cổng thông tin điện tử Chính phủ

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