10 outstanding events of the social insurance industry in 2021

Entering the new year 2022, the social insurance industry has reviewed 10 outstanding events in 2021 of the industry. Prominent in being proactive in advising and drastic in implementation, Vietnam Social Security quickly successfully implemented support policies for employees and employers affected by the COVID-19 pandemic. 19.

The year 2021 has passed with many difficulties and challenges due to the COVID-19 pandemic, the Vietnam Social Insurance industry has successfully implemented dual goals: both completing tasks in difficult and challenging conditions and successfully implementing them at the same time. public and effective policies to support employees (employees) and employers (employers) facing difficulties due to the COVID-19 epidemic according to the Resolutions and Decisions of the National Assembly, the Government and the Prime Minister , leaving good impressions, highly appreciated by leaders of the Party, State, branches and levels; while enhancing the prestige and position of Vietnam's social insurance industry.

On December 8, 2021, Prime Minister Pham Minh Chinh had a meeting with Vietnam Social Security, at the meeting, the Prime Minister assessed that Vietnam Social Insurance is one of the leading agencies in the application of information technology. ; timely and effectively deploy online public services, electronic payment, electronic transactions, interconnection, settle administrative procedures on the national data axis, deploy VssID - digital social insurance application. In particular, the electronic database system of the Vietnamese social insurance industry has effectively supported epidemic prevention and control activities over the past time.

Here are 10 outstanding events in 2021 of Vietnam's social insurance industry.

Quickly and flexibly adapting to the COVID-19 pandemic ,  ensuring the best interests of participants and policy beneficiaries

In the face of a complicated and prolonged epidemic situation, Vietnam Social Security always closely follows the actual situation, promptly deploys flexible solutions to best ensure the interests of participants and safety against the COVID-19 epidemic. , such as: promoting non-cash payment, lump-sum payment of 2 months' pension, paying pension at home, flexibility in referral for medical examination and treatment (KCB) to health insurance...

In 2021, it is estimated that the whole industry has: processed about 95,762 applications for monthly pension and social insurance benefits; ensuring timely and safe payment for about 3.2 million people receiving monthly pensions and social insurance benefits; paying 6,698,566 turns of people enjoying sickness, maternity, convalescence and health rehabilitation benefits; 626,397 people enjoying unemployment insurance (UI); 118.721 million inpatient and outpatient health care visits.

Vietnam Social Security has quickly and successfully implemented support policies for employees and employers affected by the pandemic.

Proactive in advising and drastic in implementation, Vietnam Social Security quickly successfully implemented support policies for employees and employers affected by the pandemic.

Concerned with prolonged difficulties caused by the pandemic, Vietnam Social Insurance has actively advised and coordinated with ministries to submit to the Government and the Prime Minister for promulgating supportive policies on social insurance and unemployment insurance to remove difficulties. for employees and employers. Especially, the support package of over 30,000 billion VND from the Unemployment Insurance Fund according to Resolution No. 116/NQ-CP of the Government, this is the largest direct cash support package ever.

In order to deploy the fastest and most effective support package to employees, employers, Vietnam Social Security has focused on mobilizing all available resources to speed up disbursement; bring into play the advantages of the information technology system, minimize the payment stages, procedures and time. Result:

Regarding the Government's Resolution No. 68/NQ-CP: After only 7 days, Vietnam Social Security has completed the reduction of the contribution to the occupational accident - occupational disease insurance fund for 375 thousand units, equivalent to 375,000 units. 11,238 million employees with an amount of about 4,322 billion VND; has settled for 842 units (with 159,885 employees) to suspend payment of retirement and survivorship fund with an amount of over 1,111 billion VND in 57 provinces and cities...

For Resolution No. 116/NQ-CP of the Government: After only 5 days, Vietnam Social Insurance has completed the announcement of adjusting the contribution rate (reduced from 1% to 0%) into the UI fund for 363,600 users. labor, equivalent to 9,676 million employees with an amount of about 7,595 billion VND; paid support for 12,941,196 employees with an amount of about 30.73 trillion VND.

The number of people participating in voluntary social insurance continues to increase in the context of the country's general difficulties

In 2021, in the context of the COVID-19 epidemic having a profound and comprehensive impact on all aspects of socio-economic life, Vietnam's social insurance industry has strived to achieve the highest level of assigned targets and tasks. By the end of December 31, 2021, the number of people participating in social insurance is more than 16.5 million, an increase of 2.1% compared to 2020, reaching 33.75% of the labor force in the age group; the number of people participating in unemployment insurance is nearly 13.4 million people, an increase of 0.4% compared to 2020, reaching 27.33% of the labor force in age; the number of people participating in health insurance is more than 88.8 million people, an increase of 0.9% compared to 2020, reaching the coverage rate of 91.01% of the population.

Notably, the number of people participating in voluntary social insurance continued to grow strongly, which is one of the bright spots of the industry, recognized and highly appreciated by the 15th National Assembly deputies. In 2021, there are more than 1.4 million people participating in voluntary social insurance, an increase of 28% compared to the same period in 2020, reaching 2.94% of the labor force in the age group are farmers and workers in the informal sector. , 1.94% higher than the target assigned in Resolution No. 28-NQ/TW (it will be 1% in 2021).

An important step in the digital transformation of Vietnam's social insurance industry

In line with the general trend of building a digital government and a digital society, Vietnam Social Security has identified digital transformation as one of the key strategic tasks of the industry and has been implemented since very early.

In 2021, the industry's digital transformation has had an important transformation: a Master Plan on Digital Transformation has been developed, a Plan for information technology application and development of the Digital Government for the period of 2021-2025 has been developed; has completed a database of more than 98 million people, which is the foundation of the national insurance database (one of the six national databases creating the foundation for the development of e-Government); communicate and share data with ministries and branches (especially the national population database of the Ministry of Public Security, the results have so far verified information of nearly 10.3 million citizens with the national database of information about 10.3 million citizens). residential).  

In particular, the application "VssID - digital social insurance" is estimated to have had nearly 25 million people installed and used by the end of December 31, 2021 to manage and control the process of participating, benefiting from policies, and implementing policies. public service; more than 500 thousand times using the image of the health insurance card on the application to go to medical care nationwide… It can be seen that the VssID application has brought about initial success in the digital transformation of Vietnam's social insurance industry.

Thanks to the above results, for 4 consecutive years from 2017 to 2020, Vietnam Social Security is evaluated as an effective implementation agency and ranked 2nd in the ministries and sectors; ranked first in the e-Government ranking of government agencies.

VssID digital insurance application to facilitate users

The Government promulgates the Decree regulating the national database on Insurance

According to Decree No. 43/2021/ND-CP dated March 31, 2021 of the Government stipulating the National Insurance Database, Vietnam Social Insurance is assigned to be the governing body of the National Insurance Database. dangerous. 

The National Insurance Database includes 9 groups of information, in which groups of information on social insurance, health insurance and unemployment insurance are the original data. This is the Government's database, which is built uniformly across the country, shared by agencies, organizations and individuals in order to provide accurate and timely information on insurance for housing management. country, meeting the requirements of socio-economic development and legitimate requirements of agencies, organizations and individuals.

Notably, implementing Decree No. 43/2021/ND-CP , in the face of complicated developments of the COVID-19 pandemic, many provinces and cities have the need to exploit data and authenticate participant information. , beneficiaries of social insurance, health insurance and unemployment insurance benefits, the Vietnam social insurance industry has proactively provided this information in a timely manner for localities to use in making test lists; vaccination list; identify background disease information; quickly track and trace patients F0, zoning in industrial parks, export processing zones, labor use units... to serve the effective prevention and control of epidemics.

Innovate, create, strengthen inspection and inspection by electronic method, flexibly adapt to the situation of COVID-19 epidemic

In the past year, in flexibly adapting to the situation of the COVID-19 epidemic, the inspection and examination work of the Vietnam Social Insurance industry has been focused on innovation from methods and methods of economic concentration, combined with traditional inspection. system with electronic inspection, increasing efficiency and quality, reducing human resources, and time for economic recovery (reduced by about 48%, from 20 hours to 10.5 hours).

Promoting economic concentration by electronic method has built 121 signs to identify violations in the implementation of policies and laws on social insurance, unemployment insurance and health insurance; strengthen inspection and supervision of health insurance premiums on the electronic health insurance assessment system (connected to more than 12,500 medical facilities, nearly 100%), refuse to pay, reduce expenditures of the health insurance fund (estimated by the end of November 2021, 626.62 billion VND). This is the basis to meet the task of specialized inspection in the field of settlement and payment of social insurance and health insurance regimes and policies if assigned without increasing the organization and staff.

Exceeded targets assigned by the Government on payment of social insurance and unemployment insurance benefits through non-cash payment means

Implementing the Government's Resolution No. 02/NQ-CP on continuing to perform the main tasks and solutions to improve the business environment and enhance national competitiveness in 2019 and orientation to 2021, The Vietnam Social Security Administration has issued a plan to accelerate the payment of pensions, social insurance benefits and unemployment benefits without using cash through the banking system in the period 2020-2025.

In 2021, the COVID-19 epidemic continues to develop complicatedly, to ensure the safety of participants when receiving social insurance, unemployment insurance, and social insurance benefits, Vietnam Social Insurance has implemented many solutions to promote non-cash payments. . As a result, over 57% of people receiving pensions, social insurance benefits, and unemployment benefits received through personal accounts in urban areas, an increase of 9% compared to 2020 (an increase of 28% compared to 2019). the time of implementation of Resolution No. 02/NQ-CP), exceeding 7% of the target assigned by the Prime Minister.

In particular, the non-cash payment has been promoted by the Vietnam Social Security Administration when implementing the support package from the Unemployment Insurance Fund according to Resolution No. 116/NQ-CP of the Government and is of great importance, not only help the industry pay timely, accurate, public and transparent support payments, but also ensure the safety of people's health because they do not have to receive support in the form of direct, limited travel, contributing to the effectiveness of the project. effectiveness in the fight against COVID-19.

Innovating content and forms of communication, flexibly adapting in the context of the COVID-19 epidemic

The industry's communication work continues to be innovated in terms of content, form and method, flexibly adapting in the context of social distancing. In addition to direct communication, social media and online communication are promoted to propagate widely to the community about humane values, meanings, roles and benefits of social insurance and health insurance policies. , especially in the context of an epidemic. As a result, in 2021 there were: over 72,000 live media conferences with over 1.5 million attendees; More than 2,600 online media conferences were held, hundreds of thousands of media products were shared on the Internet and social networks.

Through communication, it has created unity in the leadership and direction of Party committees and authorities at all levels, consensus in the implementation of social insurance and health insurance policies at all levels and sectors; People's awareness of the necessity, meaning, benefits, human values, and superiority of social insurance and health insurance policies has been increasingly enhanced, confidence in the policy continues to be strengthened, contributing to the expansion of social insurance and health insurance policies. coverage of social insurance and health insurance, especially voluntary social insurance and household health insurance.

Support and care services for participants and beneficiaries are promoted

With the goal of taking people and businesses as the service center, the Vietnam Social Insurance Industry has taken the lead in building and operating a customer care system that promptly receives, answers, supports and advises customers. Individuals and organizations participating in social insurance, health insurance and unemployment insurance have made breakthroughs in the transformation of behavior from administration to service, from passive care to active care, and improved service quality for participants. Social insurance, health insurance, unemployment insurance are getting better and better.

Results: supported and consulted 406,922 times (up 26%) through the call center system; answered 7,914 questions on the Portal and Fanpage of Vietnam Social Security (increased 10 times). In particular, in 2021, the Vietnam Social Insurance Industry has issued the Process of implementing consulting and supporting activities for organizations and individuals in participating and benefiting the regime. The operation of the industry's customer care system is highly appreciated by domestic and international experts.

Strengthening external activities and international cooperation in the field of social security

In 2021, Vietnam Social Security will continue to expand, promote and develop bilateral and multilateral cooperation activities; has gradually affirmed the position and image of Vietnam Social Security as a friend, reliable partner, active and responsible member of the ASEAN Social Security Association (ASSA), the International Social Security Association (ASSA). ISSA) and over 50 countries and international organizations.

In the context of being affected by the COVID-19 epidemic, effectively adapting to foreign policy and international integration on a digital platform, Vietnam Social Security continues to maintain and strengthen online international cooperation activities. ; successfully organized the ASSA 38 online conference at the bridge point in Vietnam; creating consensus and cohesion between FDI enterprises and Vietnam Social Insurance in complying with the law on social insurance and health insurance.

Thu Cuc

Source: Cổng thông tin điện tử Chính phủ

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