Technical requirements for provision of online public services in Vietnam

Technical requirements for provision of online public services in Vietnam (Internet image)

Regarding this issue, LawNet would like to answer as follows:

1. Online public services channels in Vietnam

According to Article 13 of Decree 42/2022/ND-CP, the online public services channels is as follows:

- Ministerial and provincial public service portals are part of the ministerial and provincial information systems for handling administrative procedures which provide organizations and individuals with online information and public services under the authority Ministries, ministerial agencies, Governmental agencies and People’s Committees at all levels.

- Ministerial and provincial public service portals must meet the following requirements:

+ Have a consistent domain name: dichvucong(“publicservice”).(name of ministry or local authority).gov.vn for the Vietnamese-language interface, e-services.(name of ministry or local authority in English).gov.vn for the English language interface; name of ministry or local authority shall comply with regulations of law, and the Internet IPv6 address shall be used.

+ Connect and integrate with web portals of Ministries, ministerial agencies, Governmental agencies and provincial People's Committees; National Public Service Portal.

+ Connect with the digital Government service rating system.

+ Connect with the public digital signature certification portal to assist organizations and individuals using digital signatures in conveniently and easily using online public services provided by regulatory bodies.

+ Structure, layout and technical requirements applicable for the ministerial and provincial public service portals shall adhere to the guidelines provided by the Ministry of Information and Communications.

+ The Ministry of Information and Communications shall develop a shared tool so as for regulatory bodies to develop the ministerial and provincial public service portals.

- Based on specific conditions, regulatory bodies shall proactively establish other online public services channels as follows:

+ Social networks permitted by regulatory bodies to provide online public services as prescribed by law.

+ Applications on mobile devices permitted by regulatory bodies to provide online public services, which shall be run in a centralized manner and shared among Ministries, central and local authorities in order to provide regulatory bodies’ online public services and avoid duplication.

- Regulatory bodies shall publicize online public services channels.

- Online public services channels must meet the following requirements:

+ Ensure different means’ easy access, including mobile devices.

+ Permit organizations and individuals to make online assessments of the satisfaction of the provided online public services. Regulatory bodies shall protect confidentiality and privacy of information about assessors.

+ Synchronize information and processing status with online public services provided on the National Public Service Portal or ministerial and provincial public service portals.

- Organizations and individuals are entitled to choose any online public services channel provided by regulatory bodies and shall comply with regulations on use of such online public services.

2. Technical requirements for provision of online public services in Vietnam

The technical requirements for provision of online public services under Article 14 of Decree 42/2022/ND-CP are as follows:

- The design, development and provision of online public services must comply with technical regulations applicable to information systems providing online public services, and meet the demands of organizations and individuals, support people with disabilities in accessing and using information and communications services and products.

- An online public service system must have a friendly, safe, secure, easy-to-use and user-targeted interface.

- Software intended for providing online public services shall be run as services for easy replication and customization, requiring little technological capacity.

Quoc Dat

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