Vietnam: Urban rail passengers shall claim a refund of the fare in case the train is delayed for more than 05 minutes

17:10, 11/12/2015

This is one of the rights of urban rail passengers specified in Circular No. 77/2015/TT-BGTVT on regulations on passenger and luggage transport by urban railways, issued by the Ministry of Transport of Vietnam on December 07, 2015.

According to Circular No. 77/2015/TT-BGTVT of the Ministry of Transport of Vietnam, urban rail passengers shall receive services as per the announced standards and quality.

Moreover, urban rail passengers have the right to refuse to get on the train and claim a refund of the fare in the following cases:

- Urban rail companies (URC) violate regulations on operational safety which may directly or indirectly harm passenger’s health, life or property.

- The train is delayed for more than 05 minutes according to the train schedule without any prior notice.

Urban rail passengers shall receive indemnity for damage due to technical errors of URC which may be harmful to passengers’ health, life or property.

View details at Circular No. 77/2015/TT-BGTVT of the Ministry of Transport of Vietnam, effective from February 01, 2016.

- Khanh Chi -

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