Vietnam: Standards of officials and public employees working at One-stop Shops

According to Decree No. 61/2018/ND-CP of Vietnam’s Government, officials and public employees working at One-stop Shops must meet the following standards:

- Fully meet general conduct standards;

- Officials and public employees working at the One-stop Shop at the ministerial level, provincial level or district level must have been appointed to specialist ranks or higher; must have the seniority of at least 3 years working in the designated sectors or industries and must be assessed as successfully accomplishing assigned tasks;

- Have good moral standards and a high sense of responsibility during the period of performing assigned duties;

- Exhibit polite, courteous, cordial, open and good interpersonal conduct and behavior in uniformity with workplace culture rules.

In work, officials and public employees working at One-stop Shops shall have the following responsibilities:

- Strictly and fully implement provisions laid down herein and other relevant laws;

- Provide favorable conditions to enable organizations and individuals to carry out administrative procedures;

- Instruct organizations and individuals to carry out administrative procedures in a full, clear and accurate manner; in case of having to make a request for amendments and/or supplements to submitted documentation, such request shall be made once only;

- Receive, settle and transfer submitted documentation, monitor the handling of administrative procedures for organizations and individuals in accordance with regulations in force; update management software with received documentation and grant documentation numbers to requesting organizations and individuals;

- Actively advise and propose initiatives for reform of the settlement of administrative procedures; promptly detect and petition competent agencies and persons to amend, supplement, change or cancel or abolish regulations on administrative procedures in breach of law, not feasible or inappropriate to actual situations of ministries, sectoral administrations and localities;

- Wear uniform or dress according to the set dress codes and staff identity cards at work;

- Take part in professional, party, union meetings or gathering activities, assessment and selection of emulation nominees and reward winners or persons subject to sanction at entities sending their staff to work for the One-stop Shop;

- Implement provisions laid down in relevant laws.

They also have the following benefits:

- Receive training in professional skills, information technology and the culture of communication with organizations and individuals;

- Have opportunities to take domestic and overseas courses in political theories, state management, foreign language, informatics and other fields in accordance with law;

- Take compensatory days-off (if they work overtime, on national holidays, Saturdays or Sundays);

- Receive salaries, allowances, bonuses and other compensation packages (if any) at the entities seconding them to work at the One-stop Shop.

Decree No. 61/2018/ND-CP of Vietnam’s Government takes effect from June 21, 2018 and replaces Decision No. 09/2015/QD-TTg.

- Thanh Lam -

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