Vietnam’s Circular 14: Cases of carrier’s immunity from responsibility

According to Article 7 of the Circular No. 14/2015/TT-BGTVT of the Ministry of Transport of Vietnam, the carrier's immunity from responsibility for other cases other than cases of flight cancellations or long delays of flights specified in Articles 5 and 6 of this Circular are prescribed as follows:

1. The carrier shall be immune from obligations to pay compensation if it may prove the fact of one of following cases:

- The carrier has provided the passenger with notice of flight cancellation or long delay of flight in speech or by messages or emails no less than 24 hours prior to the scheduled departure time under addresses prescribed in Clause 7 Article 4 of this Circular; or the carrier has made 02 telephone calls from 7 a.m to 10 p.m if the first call is not connected, the period of time between the first call and the second call is at least 20 minutes;

- The passenger does not register contact information as prescribed;

- It fails to contact the passenger according to his/her registered information.

2. The carrier is immune from obligations to pay compensation to the passenger who is traveling on a free ticket or discounted ticket applied to Industry Discount Ticket or Agent Discount.

3. The carrier is immune from obligations to pay compensation to the passenger who did not arrive for check-in at the airport or another place agreed with the carrier.

4. The carrier shall be immune from obligations to pay compensation to the passenger who voluntarily cancels the confirmed reservation.

View more details at the Circular No. 14/2015/TT-BGTVT of the Ministry of Transport of Vietnam, effective from July 01, 2015.

Ty Na

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