Vietnam: Rights and obligations of passengers in air passenger transport

14:38, 06/05/2015

This is a notable content of the Circular No. 14/2015/TT-BGTVT of the Ministry of Transport of Vietnam on non-refundable fixed compensation in air passenger transport, effective from July 01, 2015.

Thông tư 14: Quyền và nghĩa vụ của hành khách di chuyển bằng đường hàng không, Thông tư 14/2015/TT-BGTVT

According to Circular No. 14/2015/TT-BGTVT of the Ministry of Transport of Vietnam, rights and obligations of passengers in air passenger transport are specified as follows:

Rights of passengers

- Receiving information about compensations, compensation levels, specific methods, terms and addresses for compensation.

- Receiving compensation payment from the carrier according to methods and terms prescribed in this Circular.

- In case the passenger fails to receive any compensation payment or the compensation level is not offered in accordance with this Circular, the passenger shall send a request to the carrier within 90 days from the scheduled departure time of the flight. Within 7 days from the date on which the request is received, the carrier is obligated to send a response to the compensation payment as prescribed in this Circular.

- Suing the carrier for compensation payments as prescribed in civil law if he/she does not agree with the decision of the carrier prescribed above.

Obligations of passengers

- Providing sufficient and accurate information on mobile phone numbers, home phone numbers, email addresses or phone numbers of their relatives;

- Sending notifications of methods and terms for compensation to the carrier.

View more details at the Circular No. 14/2015/TT-BGTVT of the Ministry of Transport of Vietnam, effective from July 01, 2015.

Ty Na

>> CLICK HERE TO READ THIS ARTICLE IN VIETNAMESE

121 lượt xem

- The legal regulations in this article are according to Vietnamese Law;
- This English translation is for reference purposes only and not a definitive translation of the original Vietnamese texts;
- Articles may be compiled from a variety of sources;
- Applicable Terms may have expired at the time you are reading;
- If you have any questions about the copyright of the article, please contact us via email banquyen@lawnet.vn