Vietnam: Responsibilities of the head of citizen reception board of central agencies in handling complaints by multiple complainants

According to Clause 2 Article 11 of the Decree No. 124/2020/NĐ-CP of Vietnam’s Government, the head of citizen reception board of central agencies shall:

1. Take charge and cooperate with the representative of central agency and competent person of the People's Committee of province where the complaining matter arises in working with the complainants;

2. When necessary, request the President of People’s Committee of province where the complaining matter arises or designate a responsible person to work with the spokepersons of the complainants;

3. Request relevant entities to provide information and documents related to the complaining matter and work with the spokesperson of the complainants;

4. Supervise and urge the President of People’s Committee of province to handle the complaint referred by the citizen reception board of central agencies;

5. Cooperate with the President of the People's Committee of province in convincing the complainants to return to their localities.

Besides, the President of People’s Committee of province where the complaining matter arises shall:

- Personally or designate a responsible person to cooperate with the citizen reception board of central agencies and relevant authorities in working with the spokesperson of the complainants:

- Provide information and documents related to the complaining matter at the request of competent persons:

- Handle the complaint under his/her jurisdiction or direction of authority in charge of complaint-handling as per the law;

- Convince or somehow let the complainants return to their localities.

View more details at the Decree No. 124/2020/NĐ-CP of Vietnam’s Government effective from December 10, 2020, replacing Decree No. 75/2012/NĐ-CP.

Ty Na

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