Vietnam: Responsibilities of providers of telecommunications services, Internet services in fighting spam messages, spam emails

According to Article 9 of the Decree No. 91/2020/NĐ-CP of Vietnam’s Government, responsibilities of providers of telecommunications services, Internet services and organizations establishing private telecommunications networks in fighting spam messages, spam emails and spam calls are as follows:

1. Provide users with instructions on how to fight spam messages and spam calls.

2. Provide users with instructions, tools and applications for reporting and blocking spam messages and spam calls.

3. Strictly implement the measures for prevention of advertising messages and advertising calls to the Do-Not-Call Register mentioned in Clause 1 Article 7 of this Decree.

4. Block and revoke electronic addresses used for sending spam messages, spam emails or making spam calls at the request of competent authorities.

5. Establish and adjust sending frequency limits to detect subscriber numbers suspicious of sending spam messages and improve effectiveness of blocking spam messages according to the nature, scope and time of blocking spam messages.

6. Establish and operate anti-spam systems that apply artificial intelligence, big data and technological advances.

7. Provide, update and share samples of spam messages for AIS and other providers of telecommunications services.

8. Establish and connect their brandname management systems to the National Brandname Management System; prevent advertisers from sending messages using the brandnames that are not issued by AIS.

9. Retain subscribing messages, unsubscribing requests and confirmations of unsubscribing from users after the send these messages through the system of the telecommunications service provider for at least 01 year.

10. Compile, update and share blacklists of IP addresses/domains sending spam emails with AIS and other providers of telecommunications and/or Internet services.

11. Implement measures for fighting and preventing spam messages and spam calls using the criteria for recognition of spam messages and spam calls.

12. Filter IP addresses/domains that send or are used to send spam emails under their management.

13. Cooperate with advertisers, domestic and international providers of telecommunications and Internet services in preventing spam messages, spam emails and spam calls.

14. Implement various measures to evaluate the seriousness of spam messages and spam calls on their telecommunications networks; prepare periodic reports and statistics as instructed by AIS.

15. Do not collect charges for:

- Unsubscribing requests sent by users;

- Erroneous advertising messages;

- Messages whose contents and charges are different from those announced by the advertisers.

16. Prepare periodic reports and statistics as prescribed by competent authorities.

View more details at the Decree No. 91/2020/NĐ-CP of Vietnam’s Government, effective from January 01, 2020.

Le Vy

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