Vietnam: Requirements for infrastructure and services to be satisfied by a hotel

Vietnam: Requirements for infrastructure and services to be satisfied by a hotel
Le Hai

Hotels must satisfy requirements for quality of infrastructure, equipment and services necessary to serve tourists, including hotel resort, motel, floating hotel and city hotel.

According to Decree No. 168/2017/NĐ-CP of Vietnam’s Government, mandatory requirements for infrastructure and services to be satisfied by a hotel are as follows:

- There must be electricity system, clean water supply system and water drainage system.

- There must be at least 10 bedrooms, reception and shared toilets.

- Hotel resorts and motels must have parking lots.

- Hotel resorts, floating hotels and motels must have kitchens, dining rooms and provide food services.

- There must be beds, mattresses, duvets, pillows, face towels, towels. Mattress, duvet and pillow covers must be changed for every new guest.

- Staff must be available 24 hours a day.

- Manager and staff must be provided with training in tourism.

At least 15 days before operation, the tourist accommodation establishment shall send a written notice to the Department of Tourism or the Department of Culture, Sports and Tourism of the area where the tourist accommodation establishment is located. The notice consists of:

- Name, type and scope of the tourist accommodation establishment;

- Address of the tourist accommodation establishment, information about the legal representative;

- Commitment to fulfillment of conditions for provision of tourist accommodation services.

View more details at Decree No. 168/2017/NĐ-CP of Vietnam’s Government, effective from January 01, 2018.

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