Hotels must satisfy requirements for quality of infrastructure, equipment and services necessary to serve tourists, including hotel resort, motel, floating hotel and city hotel.
According to Decree No. 168/2017/NĐ-CP of Vietnam’s Government, mandatory requirements for infrastructure and services to be satisfied by a hotel are as follows:
- There must be electricity system, clean water supply system and water drainage system.
- There must be at least 10 bedrooms, reception and shared toilets.
- Hotel resorts and motels must have parking lots.
- Hotel resorts, floating hotels and motels must have kitchens, dining rooms and provide food services.
- There must be beds, mattresses, duvets, pillows, face towels, towels. Mattress, duvet and pillow covers must be changed for every new guest.
- Staff must be available 24 hours a day.
- Manager and staff must be provided with training in tourism.
At least 15 days before operation, the tourist accommodation establishment shall send a written notice to the Department of Tourism or the Department of Culture, Sports and Tourism of the area where the tourist accommodation establishment is located. The notice consists of:
- Name, type and scope of the tourist accommodation establishment;
- Address of the tourist accommodation establishment, information about the legal representative;
- Commitment to fulfillment of conditions for provision of tourist accommodation services.
View more details at Decree No. 168/2017/NĐ-CP of Vietnam’s Government, effective from January 01, 2018.
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