Vietnam: Regulation on locations that the carrier is obligated to provide the passenger with the compensation payment

According to Circular No. 14/2015/TT-BGTVT of the Ministry of Transport of Vietnam, locations that the carrier is obligated to immediately provide the passenger with the compensation payment in cases that a passenger is denied boarding due to faults of the carrier, flight cancellation, or long delays of flights are specified as follows:

1. If a passenger is denied boarding due to faults of the carrier, the carrier is obligated to provide the passenger with the compensation payment:

- At the airport where the passenger is denied boarding;

- At the branch or the representative office appointed by the carrier according to agreement with the passenger if that passenger follows procedures at a place other the airport;

- Into the account provided by the passenger if the method of bank transfer or other appropriate payment intermediary services is selected.

2. For flight cancellation, the carrier is obligated to provide the passenger with compensation payment:

- At the airport where their flight is canceled,

- At the branch or the representative office of the carrier at the request of the passenger or appointed by the carrier within 14 working days from the date on which the flight is canceled;

- Into the account provided by the passenger if the method of bank transfer or other appropriate payment intermediary services is selected.

3. For long delays of flights, the carrier is obligated to provide the passenger with compensation payment:

- At the airport where their flight takes off or lands;

- At the branch or the representative office of the carrier at the request of the passenger or appointed by the carrier;

- Into the account provided by the passenger if the method of bank transfer or other appropriate payment intermediary services is selected.

View more details at the Circular No. 14/2015/TT-BGTVT of the Ministry of Transport of Vietnam, effective from July 01, 2015.

Ty Na

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