Vietnam: Procedures for dispute resolution in telecommunication services

According to the Decree No. 25/2011/NĐ-CP of Vietnam’s Government, procedures for dispute resolution in telecommunication services trading are prescribed as follows:

1. Disputes in the telecom services business is a dispute between the telecommunication enterprises arising directly in the course of setting up telecom networks, providing telecommunication services, including:

- Disputes over the telecommunications connection;

- Disputes over the sharing of telecommunication technical infrastructure;

- Disputes over payment rates between telecommunication enterprises;

- Other disputes as defined by the Ministry of Information and Communications.

2. The order and procedures for dispute settlement are as follows:

Within 30 working days after receipt of the request for dispute settlement, the management agencies, which are specialized in telecommunications, are obliged to organize consultations between the parties. The disputing parties are obliged to provide sufficiently relevant information and evidence, and are obliged to participate in consultations. Consultation results must be made in writing;

Within 15 working days from the end of the negotiations, the specialized management agencies on the telecommunication release a dispute settlement decision. The disputing parties are obliged to immediately implement the dispute settlement decision, even in the case where they disagree with the dispute settlement decision of the specialized management agencies on telecommunications and are entitled to lodge a complaint or lawsuit as prescribed by laws.

View more details at the Decree No. 25/2011/NĐ-CP of Vietnam’s Government, effective from June 11, 2011.

Thuy Tram

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