Vietnam: Passengers shall be compensated in case of delays of flights

According to Article 4 of the Circular No. 14/2015/TT-BGTVT of the Ministry of Transport of Vietnam, compensation levels in cases of flight cancellations or long delays of flights (more than 4 hours later than its scheduled time) are specified as follows:

Compensation levels for a domestic flight paid to each passenger:

- A flight of less than 1,500 km in distance: VND 200,000;

- A flight of greater than 500 km but less than 1,000 km in distance: VND 300,000;

- A flight of greater than 1,000 km in distance: VND 400,000;

Compensation for an international flight paid to each passenger:

- A flight of less than 1,000 km in distance: 25 USD;

- A flight of greater than 1,000 km but less than 2,500 km in distance: 50 USD;

- A flight of greater than 2,500 km but less than 5,000 km in distance: 80 USD;

- A flight of greater than 5,000 km: 150 USD;

The carrier may provide passengers with compensation payments by following methods:

- In cash;

- By bank transfer or other appropriate payment intermediary services;

- By free tickets, reimbursement vouchers for further use of the carrier’s service or other free services.

Moreover, Circular No. 14/2015/TT-BGTVT of the Ministry of Transport of Vietnam also stipulates that airlines shall be immune from obligations to pay compensation in the event of flight cancellations or long delays of flights due to one of following reasons:

- Weather condition causes negative effects on flight safety.

- Security risks cause negative effects on flight safety.

- The flight is canceled or long delayed according to the decision of a competent agency.

- The flight is not operated due to health problems of passengers (they suffer serious illnesses or die after boarding).

- The flight is not operated due to armed conflicts, political instability or strikes.

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