Vietnam: From August 01, 2019, fines shall be imposed to hotels/motels committing one of the following violations

NO.

VIOLATION

FINE

ADDITIONAL PENALTY

1

Inadequate notification of required information to tourism authority of the province where the tourist accommodation establishment is based before going into operation as prescribed

VND 500,000 - VND 1,000,000

2

Notification of operation beyond the time limit

3

Failure to quote prices of goods and services publicly as prescribed

4

Failure to give a written notice before going into operation as prescribed

VND 1,000,000 - VND 3,000,000

5

Failure to give a notice of change of the tourist accommodation establishment’s name as prescribed

6

Failure to give a notice of change of the tourist accommodation establishment’s scale as prescribed

7

Failure to give a notice of change of the tourist accommodation establishment’s address as prescribed

8

Failure to give a notice of change of the legal representative of the tourist accommodation establishment as prescribed

9

Failure to put up the internal regulations of the tourist accommodation establishment publicly as prescribed

VND 3,000,000 - VND 5,000,000

10

Sale of goods or services in the tourist accommodation establishment at the price not the same as quoted price

VND 5,000,000 - VND 10,000,000

Enforced transfer of the illegal profits

11

Non-assurance of legitimate rights and interests as stated in the agreement concluded with tourists

VND 10,000,000 - VND 15,000,000

12

Keeping providing tourist accommodation services after notification of voluntary suspension of operation

VND 15,000,000 - VND 20,000,000

13

Keeping providing tourist accommodation services after the business of tourist accommodation establishment is mandatorily suspended by the competent authority

14

Failure to satisfy conditions for tourist accommodation services prescribed in Point a and Point b Clause 1 Article 49 of the Law on Tourism of Vietnam

VND 20,000,000 - VND 30,000,000

- Mandatory suspension of operation for 1 to 3 months

 - Enforced transfer of the illegal profits 

15

Failure to give a notice of improvement of minimum conditions or change of type of tourist accommodation establishment as prescribed

VND 1,000,000 - VND 3,000,000

16

Failure to equip beds, mattresses, mats, blankets or cushions as prescribed

17

Failure to furnish face towels or bath towels as prescribed

18

Failure to change bed sheets or mats or blanket covers or cushion covers upon receipt of new guests

19

Failure to change face towels or bath towels upon receipt of new guests

20

Failure to equip first aid box at a tourist camping as prescribed

VND 3,000,000 - VND 5,000,000

21

There are fewer than 10 hotel rooms in a hotel or there is no bed room in a tourist villa, tourist apartment, cruise ship, or tourist guest house or there is no accommodation for guests in a homestay or there is no area for pitching tents at a tourist camping

VND 5,000,000 - VND 10,000,000

Mandatory suspension of operation for 1 to 3 months

22

There is no reception desk in a hotel or there is no lobby in a tourist villa, tourist apartment or there is no reception area in a cruise ship, tourist guest house, tourist camping as prescribed

23

There is no parking lot for guests in a hotel resort or a motel as prescribed

24

There is no kitchen or dining room or food and drink services in a hotel resort, floating hotel, motel, or cruise ship; there is no kitchen in a tourist villa, tourist apartment, or homestay as prescribed

Mandatory suspension of operation for 1 to 3 months

25

There is no staff on duty 24/7 in a hotel, tourist villa, tourist guest house; there is no security guard on duty upon receipt of guests at a tourist camping as prescribed

26

Toilets not in required conditions as prescribed

VND 10,000,000 - VND 20,000,000

Mandatory suspension of operation for 1 to 3 months

27

Failure to comply with regulations on model board of tourist accommodation establishment’s rating

VND 1,000,000 - VND 3,000,000

28

Affixing the board of tourist accommodation establishment’s rating at the entrance of the tourist accommodation establishment

VND 3,000,000 - VND 5,000,000

29

Not affixing the board of tourist accommodation establishment’s rating after the tourist accommodation establishment was awarded given rating

VND 5,000,000 - VND 10,000,000

30

Failure to ensure the quantity and area of hotel rooms in proportion to standards of each type and category of tourist accommodation establishment as prescribed

Suspension of decision on recognition of tourist accommodation establishment’s rating for 6 to 12 months

31

Failure to meet the standards of parking lot and internal traffic or reception hall as prescribed

32

Failure to ensure the quantity or standards of restaurants or bars as prescribed

33

Failure to meet the standards of kitchens as prescribed

34

Failure to ensure the quantity or standards of conference rooms, seminar rooms, meeting rooms as prescribed

35

Failure to ensure standards of equipment and other amenities as prescribed

36

Failure to meet the standards of services as prescribed

37

Failure to ensure standards for professional qualifications, foreign languages of managers or service staff as prescribed

38

Untruthful declaration of application for registration of recognition of tourist accommodation establishment’s rating

VND 10,000,000 - VND 15,000,000