Vietnam: Disclosure on websites of service providers

11:10, 12/12/2016

This content is specified in Circular No. 24/2016/TT-BTTTT issued by the Ministry of Information and Communication of Vietnam on November 15, 2016.

According to Circular No. 24/2016/TT-BTTTT of the Ministry of Information and Communication of Vietnam, a service provider shall disclose information on quality management of its radio or television services in the service quality management section of its website, covering:

- Information about provided radio or television services together with their names and logos; or names and logos of applications in case of providing services using applications installed on endpoint devices.

- The statement of radio or television service quality for each radio or television service it is providing.

- Prices of services and service packages together with basic information and technical specifications of these services and service packages, for pay radio and television units.

- The latest periodical report on radio or television service quality sent to the Authority of Broadcasting and Electronic Information.

- The address, telephone number and email address for receiving and settling complaints and helping customers.

- The process of receiving and settling customers’ complaints.

View more details at Circular No. 24/2016/TT-BTTTT of the Ministry of Information and Communication of Vietnam, effective from January 04, 2017.

-Thao Uyen-

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