Vietnam: Cooperation in handling complaints by multiple complainants in district

According to Article 9 of the Decree No. 124/2020/NĐ-CP of Vietnam’s Government, responsibilities of relevant entities in cooperation in handling complaints by multiple complainants in district are specified as follows:

- The head of the agency where the complainants gather must designate an officer to or personally work with the spokepersons of the complainants and listen to the complaint. The head of the foregoing agency, within his/her jurisdiction, shall handle the complaining matter as per complaining law; if the complaining matter does not fall within his/her jurisdiction, the head shall guide the complainants to the competent authority.

- The head of citizen reception board of district where the complainants gather shall:

+ Take charge or advise the People’s Committee of suburban district, urban district, district-level town, or provincial-affiliated city (hereinafter referred to as district) to work with the spokepersons of the complainants.

+ When necessary, request the President of People’s Committee of commune where the complaining matter arises and relevant organizations to provide information and documents related to the complaining matter or designate a responsible person to work with the spokepersons of the complainants.

+ Supervise and urge the President of People’s Committee of commune to handle the complaint referred by the citizen reception board of district.

- The President of People’s Committee of district shall personally or designate a responsible person to work with the spokepersons of the complainants to listen to the complaint details; and follow the complaint-handling procedures as per the law.

- The chief of district police shall keep the public security and deal with violations of law.

- The heads of relevant agencies shall provide information and documents related to the complaining matter; and work with the spokepersons of the complainants at the request of the complaint-handling person.

View more details at the Decree No. 124/2020/NĐ-CP of Vietnam’s Government effective from December 10, 2020, replacing Decree No. 75/2012/NĐ-CP.

Ty Na

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