Vietnam: Basic knowledge and skills required for graduates of Logistics administration, Level 5 of VQF

Vietnam: Basic knowledge and skills required for graduates of Logistics administration, Level 5 of VQF (Illustrative Image)

Circular 20/2019/TT-BLDTBXH stipulates the basic knowledge and skills required for graduates of Logistics administration, Level 5 of VQF in Vietnam as follows:

1. Knowledge

- Present fundamental knowledge about politics, culture, society, general and specialized law, national defense and security, physical education as prescribed;

- Present basic knowledge about economics, management, basic marketing, logistics, accounting principles, economic mathematics, drafting procedures, archiving procedures, etc.;

- Identify the position, role, and duties of the Logistics Administration profession;

- Identify the processes and workflow in companies operating in the logistics sector;

- Identify how to establish and maintain relationships with partners and customers;

- Describe and present the functionality and operational methods of media services, modern tools used in the logistics profession, social networks, e-commerce applications, etc.;

- Present the process of creating, archiving, and managing customer and service provider files;

- Present specialized knowledge in international freight forwarding, supply chains, import-export procedures, purchasing procedures, customs operations, international payments, sales, customer care, finance, and banking;

- Present knowledge about customs, clearance processes, order reception, domestic and international freight forwarding;

- Describe and present products and services related to the Logistics Administration sector;

- Present procedures and principles for managing incidents and emergencies in operational management and transactions with partners and customers.

2. Skills

- Proficiently use office equipment: fax machines, scanners, photocopiers, etc.;

- Communicate, exchange, negotiate, persuade customers;

- Time management, planning;

- Apply processes for receiving, processing information, and handling orders;

- Grasp the psychology and needs of customers;

- Update the latest legal regulations related to the profession;

- Manage and update customer files and related service providers;

- Perform coordination, cooperate with related departments;- Monitor, update, and handle arising issues during transactions;

- Supervise and perform payment operations and transactions with service providers and customers;

- Plan, manage, and organize meetings;

- Manage, utilize, and train personnel to organize group and departmental tasks and conduct training to meet job requirements;

- Use basic information technology as prescribed; exploit, process, and apply information technology in some specialized professional tasks;

- Use basic English, achieve Level 2/6 in Vietnam’s Foreign Language Competence Framework, and apply English in some specialized professional tasks.

Details can be found in Circular 20/2019/TT-BLDTBXH effective from February 6, 2020.

Ty Na

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