Vietnam: Administrative procedure-implementing agencies must not create additional administrative procedures other than those provided by law

According to Article 18 of Decree No. 63/2010/ND-CP of Vietnam’s Government, responsibilities of administrative procedure-implementing agencies include:

- To use and arrange cadres and officers having good moral qualities, standard communication skills and professional competence and qualifications to implement administrative procedures.

- To provide promptly adequate and accurate information, explanations and guidance on administrative procedures for individuals and organizations concerned.

- To issue receipts of dossiers and documents according to regulations.

- To preserve and keep confidential dossiers, documents and information relating to personal secrets in the process of settlement as provided by law, except for cases in which they have to collect and disclose information and documents under decisions of competent state agencies or organizations.

- To explain in writing in case of rejection or requiring additional documents within the prescribed time limit for settlement.

- To refrain from creating additional administrative procedures and requiring dossiers or paperwork other than those provided by law.

- To coordinate and share information in the process of settling affairs for individuals and organizations.

- To assist merited persons, the elderly, the disabled, the poor, pregnant women, orphans and people eligible for social protection in implementing administrative procedures.

- To apply the one-stop-shop and inter-agency one-stop-shop mechanism in implementing administrative procedures.

- To receive and handle feedback and petitions of individuals and organizations regarding the implementation of administrative procedures.

- To apply information technology and scientific and technological advances to implementing administrative procedures.

- To comply with other provisions of the law.

View more details at Decree No. 63/2010/ND-CP of Vietnam’s Government, effective from October 14, 2010.

Nguyen Phu

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