To improve the quality of online public services of the Ministry of Culture, Sports and Tourism of Vietnam

To improve the quality of online public services of the Ministry of Culture, Sports and Tourism of Vietnam (Internet image)

Decision 1872/QD-BVHTTDL dated July 13, 2023 approving the Action Plan to improve the quality and efficiency of online public service provision of the Ministry of Culture, Sports and Tourism of Vietnam in 2023.

The key task of improving the quality of online public services of the Ministry of Culture, Sports and Tourism of Vietnam 

A number of key tasks to improve the quality and efficiency of online public service provision of the Ministry of Culture, Sports and Tourism are as follows:

(1) Simplifying and standardizing the actual composition of the profile; unify the process of receiving and settling administrative procedures in the electronic environment for each administrative procedure.

- Standardizing internal processes, updating electronic processes in the direction of reducing and simplifying information, data, and the number of record components of each administrative procedure to minimize procedural components, minimize time, and minimize process implementation; unifying the process of coordination and internal consultation between departments and divisions in a unit and the process of coordination and internal consultation among units under the Ministry, specifying time for comments; and increasing the use of electronic document exchange (through the Ministry's electronic document management system) between units in the Ministry.

- Exploiting and using personal information and data from the national population database to minimize the provision of personal information (such as: abolishing the profile component: curriculum vitae, removing the content of date of birth, place of birth, people's identity card, address, nationality (for individuals who are Vietnamese); instead of personal identification number, etc.) in the form, the composition of the dossier, and the procedure for carrying out administrative procedures.

- Focusing on reviewing, evaluating, and restructuring the entire professional process of online public services, fully and partially, as issued in Decision 784/QD-BVHTTDL dated March 30, 2023, of the Minister of Culture, Sports, and Tourism promulgating a list of administrative procedures at the central level under the management of the Ministry of Culture, Sports, and Tourism that are eligible to provide online public services in a convenient way for people and businesses; ensuring the principle of putting people and businesses at the center, completed in September 2023.

- Prioritizing the review, evaluation, and restructuring of the entire business process, standardizing internal processes, updating electronic processes, and immediately applying them to administrative procedures that generate many records. The procedures are simplified in accordance with the form of online provision in the direction of convenience and ease of implementation for people and businesses.

(2) Improving the quality of online public service support services

- Reviewing and strengthening solutions to improve the quality of online public service provision support services (promote the provision and implementation of online public services, non-cash payment services); improving the quality of telecommunications network services at the Single-Window Department; increasing equipment, scanners, Internet speed, computers to receive documents at the Single-Window Department, etc.).

- Reviewing the provision of information and implementing measures to effectively provide information, encouraging and supporting people and businesses in transferring administrative procedures from face-to-face to online; promptly answering questions during the implementation of administrative procedures; monitoring and reviewing information on the status of receiving, processing, and returning administrative procedure results; promptly responding to complaints and recommendations related to online public service provision.

(3) Building a database; connecting, communicating, and sharing data for administrative procedure settlement through the online public service system

- Deploying, building, connecting, and sharing national and specialized database systems (such as a national database on population, a national database on business registration, a specialized database on cadres, civil servants, and public employees, and a specialized database on finance and insurance) and databases are created by units of the Ministry of Culture, Sports, and Tourism in accordance with the requirements and progress of the Government to serve the needs of searching and exploiting information of people and businesses in solving administrative procedures.

- Implementing technical connections and interconnection between specialized professional management software of the unit with the national database on population, national database on business registration to authenticate information of individuals and businesses and minimize the composition of records and papers; shortening the time for professional processing in the appraisal and settlement of administrative procedures (such as tour guide management software connected to the national population database to manage tour guides nationwide; promoting the use of smart tourist cards in tourism activities in order to increase convenience for tourists and increase tax collection,...).

(4) Ensuring the conditions for physical, technical, and human resources to implement online public services

Agencies assigned to handle administrative procedures continue to invest and ensure facilities, equipment, applications, human resources, and other resources to organize and deploy the provision of online public services to people and businesses to achieve the goals set out in the Plan.

(5) Raising awareness and skills of people and businesses in performing online public services

Promoting propaganda and guidance to raise awareness and skills for people and businesses when performing online public services. Maximize social participation in online public service delivery.

(6) Improving software quality Online public service portal

- Continuing to review and update the functions of the Online Public Service Portal in order to reduce the processing time of civil servants' dossiers and avoid duplication of operations leading to delays in the process of administrative procedures.

- Upgrading the online public service portal to ensure absolute safety for citizens when submitting documents for administrative procedures in the digital environment without being copied, lost, exposed personal information, or business secrets.

More details can be found in Decision 1872/QD-BVHTTDL dated July 13, 2023.

Duong Chau Thanh

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