To expand the model of free consultation from lawyers at the Citizen Reception Board in Vietnam

To expand the model of free consultation from lawyers at the Citizen Reception Board in Vietnam (Internet image)

In order to well implement policies and laws, improve the effectiveness and efficiency of citizen reception, and settle complaints and denunciations, the Government of Vietnam is proposed to take measures to overcome the shortcomings and limitations pointed out in the report of the monitoring delegation and focus on performing the following tasks and solutions:

To expand the model of free consultation from lawyers at the Citizen Reception Board in Vietnam

The Government shall direct ministries, branches, and people's committees of provinces and centrally run cities to:

- Reviewing and re-evaluating all legal documents pertaining to the process of receiving citizens, handling complaints, denunciations, recommendations, and reflections of their agencies and localities, in order to ensure consistency and conformity with practice.

- Continuing to improve responsibility in citizen reception, particularly the head's responsibility to receive citizens on a regular basis, which is fully guaranteed by law and is flexible in the method of organizing periodic citizen reception in order to maximize the effectiveness of citizen reception in conjunction with the resolution of complaints and denunciations; aiming for a rate of 100% of heads of administrative agencies at all levels receiving citizens on a regular basis.

- Improving the efficiency of state land and environment management; construction planning; urban management; and apartment building management and operation; and new issues of public and popular interest, in order to reduce the occurrence of complaints and denunciations.

- Clearly orienting and investing resources to improve the quality and effectiveness of staff training, retraining, and training for citizen reception, complaint resolution, and denunciation resolution; and reforming the form, content, and issue of effective legal education propaganda and dissemination.

- Strengthening inspections and pressing for the implementation of denunciation settlement conclusions, as well as strictly dealing with officials whose violations are discovered through the denunciation settlement.

- Improving agency coordination, particularly between administrative and judicial agencies; expanding the model of lawyers providing free consultation at local citizen reception boards.

To increase investment in facilities to serve the needs of citizens in Vietnam

The Government of Vietnam directs the Government Inspectorate to perform a number of tasks, for example:

- Increasing investment in citizen reception facilities and equipment; upgrading a spacious and modern citizen reception area with its own citizen reception room and other necessary working conditions to serve the citizen reception needs of agency or organization representatives who participate in regular citizen reception at the citizen reception office.

- Increasing public service inspection activities on the responsibilities of heads of administrative agencies at all levels in complying with legal provisions on the resolution of complaints and denunciations, as well as strictly dealing with cadres and civil servants who commit violations.

- Improving and perfecting the already-established national database system on complaints and denunciations; ensuring that data connection requirements on citizen reception, complaint, and denunciation settlement are met nationwide and throughout the Party, National Assembly, Government, judicial agencies, and Vietnam Fatherland Front agencies; and doing so in accordance with current legal documents.

- Assuming the prime responsibility for, and coordinating with, the Ministry of Finance, the Ministry of Home Affairs of Vietnam, and other ministries, branches, and localities, the Ministry will continue to study, supplement, and perfect regulations on policies and regimes for cadres and civil servants directly in charge of receiving citizens and participating in the settlement of complaints and denunciations.

Diem My

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