The Relationship Between the Citizen Reception Agency and the Case Resolution Agency

Circular 59 stipulates the relationship between the management agency receiving citizens and the agency or unit with the authority to resolve citizen cases as follows:

- The agency or unit is responsible for resolving complaints, denunciations, petitions, and reflections of citizens forwarded by the management agency receiving citizens (hereinafter collectively referred to as the citizen reception agency) at all levels. Within 10 working days from the date of receiving the content of the complaint, denunciation, petition, or reflection, the agency must respond (in writing) to the complainant, denouncer, petitioner, or reflector and notify the agency, unit, organization, or individual who forwarded the letter whether to accept or not accept the case.- The citizen reception agency is responsible for monitoring, urging, and requesting the agency or unit responsible for resolving to notify (in writing) the results of resolving complaints, denunciations, petitions, and reflections of citizens so that the citizen reception agency can respond to the citizen.- In cases where the citizen reception agency has made multiple requests, but the responsible agency or unit still does not comply or intentionally does not comply, the head of the citizen reception agency has the right to propose to the direct superior commander of the responsible agency or unit; simultaneously, report and seek instructions or handling measures from his/her own commander.

See details in Circular 59/2016/TT-BQP effective from June 6, 2016.

-Thao Uyen-

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